Mac OS Malware – What you need to know

It’s finally happened.  Mac’s have finally reached that magic threshold where more and more people are purchasing MacBooks and iMacs.  The “bad guys” have recognized that and are writing Mac OS malware, viruses, and ransomware.  Yes, they are specifically targeting the Mac OS.  They’ve had years of practice on Windows machines.  They know Mac users are a bit more discerning, so their malware needs to be even more subtle to trick those Mac users.  Their products look like the real thing – a real email from Dropbox, a real pop-up from Adobe.

It’s a jungle out there, so don’t think you’re immune just because you have a Mac!mac os malware

Two versions that are targeting Macs are MacSpy and MacRansom.  MacSpy does the usual data scraping, browser history harvesting, etc. MacRansom is a straight-up ransomware.  The cost to retrieve your data is about $650-750.  You can read more about them in this article from Dark Reading.

Another Mac OS malware that’s spreading is installed when you think you’re installing an Adobe upgrade.  You do get the upgrade, but you get a “snake” program as well.  For anyone interested in reading more, check out this article.

Another Trojan, named OSX/Dok, is also relatively new and spreads it’s program through a sophisticated phishing email.  So far, it seems to be targeting primarily European Mac users.  Checkpoint says that:

“This new malware – dubbed OSX/Dok — affects all versions of OSX, has 0 detections on VirusTotal (as of the writing of these words), is signed with a valid developer certificate (authenticated by Apple), and is the first major scale malware to target OSX users via a coordinated email phishing campaign.”

Have you learned something about Mac OS malware? If you found this helpful, please forward it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission if you sign up.)

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iCloud – Valued Apple Feature or not?

iCloud

We’ve been getting a lot of questions about Apple’s iCloud recently.  iCloud is something many of us have been using for years.  But are you sure how to best take advantage of it?

If you have multiple devices – an iPhone, iPad, and iMac, for example, you can listen to your music whether you’re at home, a coffee shop, in your car, or on a trip.

If you don’t have an Apple computer, you can still access some of the iCloud features from your Windows computer.  Head over to www.iCloud.com and sign in with your user ID and password.  Some of the features available at the website include Mail, Contacts, Calendar, and Photos.  Access to your music is not available here.

20160621 iCloud image

The “Find My iPhone” feature is available at the iCloud website.  Take a minute now to sign in.  Navigate around the site briefly, but especially take a look at the “Find my iPhone” feature so that if you do lose your phone, you’ll know how to use it.  (Make sure any folks in your family who are challenged in the area of knowing where their possessions are, have this feature turned on!)

When you sign in to the iCloud, your user ID is probably your email.   If you’ve forgotten your password,         it’s relatively easy to reset it.  Remember that the password for your iCloud account is different from the security passcode you may have set up to access your iPhone or your iPad.  If you have set them up to be the same, please change one of them now!

Another feature I’ve just learned about on the iCloud is the ability to share photos with other people.  When you click on the “Photos” icon, your pictures appear.  At the bottom of the screen there are three buttons – Photos, Share, and Albums.  Your Photos shows all the pictures you’ve taken from a given point in time organized by date.  Albums arrange your photos by different categories like Selfies, Panoramas, Videos, and Screenshots.

To share photos, click on “New Shared Album”.  Give it a title, and select who to share it with by entering their emails.  Once the structure is set up, you can then add photos to the album.

If you need help setting up your iCloud properly, check out Apple’s Help pages or the Genius Bar at the Apple store.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

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Q&A with Chris Eddy (iMac’s, PDF’s and Windows 10)

Question:

I’m currently running window 7 professional on my work laptop.  Windows 10 want to upgrade computer software.  I have office 2003 and ms project software  2010 and I’m wondering if windows 10 compatible with these programs?  Also since I’ve been rejecting windows 10 computer seems to constantly upgrade software (daily) and is running slow.  Any way that not upgrading to 10 can be causing this?

Answer:

I think you should decline the W10 upgrade because W7 works fine for you, I don’t think that W10 has enough new and different and better stuff that you should run right out now (metaphorically) and get it.  Also, I’m seeing occasional strangeness with W10 becoming unresponsive or very disk intensive for long periods of time, and have seen occasional filesystem corruption after things like a graceless shutdown which causes the machine to require serious startup repair (not the automated one), but W7 would have recovered from that in stride.

Question:

An associate recommended PDFMerge as a great program to take individual pdf pages and be able to combine them into a document. I went to the website www.pdfmerge.com and downloaded it. …. Well now every pdf on my laptop is a soda pdf. This was not what I intended – will this cause me problems since they are no longer adobe pdf’s? Should I have you change it all back? Worried about this change. Recommendations?

Answer:

This is an easy thing to change.  Go to the file using Windows Explorer, right click on the file name, go down to “Open With”, select the Adobe Acrobat Reader program, and make sure you put a check in the box to use this program for this file type in the future.

Question:

Do you have an opinion on the iMac all in one?  The 21.5 ” most suitable for my space and I’d like to connect it to a TV and be able to watch TV at same time as using computer – is that possible or a pipe dream?

21.5" iMac

Answer:

In general, I like the iMac.  And, in a nutshell, yes.  But you’ll need an “Apple TV” device, which is a white hockey puck sized thing that connects to the house network and to the TV.  More here: http://store.apple.com/us/question/answers/appletv/can-i-use-apple-tv-to-mirror-my-imac-on-my-tv/QCFJP9Y472HAJP9YP

Do you have a quick question about your Mac or PC?  Send us an email to support@geekforhireinc.com

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted! Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial

How do I … (fill-in-the-blank)…?

How-To Books:

Like a lot of our customers, I try to figure things out for myself before I call in outside support and training. That is doubly true for learning new software and applications. If my friends can’t help, I type my request into Google. If that doesn’t work, I head to the bookstore. With that in mind, here are some books we recommend:

If you’re trying to learn Windows 10:

If you can’t figure out your Windows 8 machine:

If you need help learning how to navigate on your new Mac:

Microsoft Office

Open Office:

  • I’m trying to find a great book to recommend on using OpenOffice, a replacement for the (fairly expensive) Windows Office Suite. If there is a book that you love, please share the title with me and let me know why it’s so great!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area. Links to products may provide a small commission to Geek For Hire.

 

Who is Really Calling?

Computer scams are rampant if my voice mail is any judge.  For the last few weeks I’ve been getting a voice mail message with the following recording:

“This call is in regards to the security software we installed on your computer last year. Now we see a red flag on our end stating there is a security breach on it. Please call 1-866-758-1262. I repeat, 1-866-758-1262. Thank you.”

We’ve also received phone calls from regular people like you or me who fell victim to these scams.

Whenever you receive a call on your home or mobile phone from a number that you do not recognize, be extra careful. Dell or Microsoft or Toshiba or even Apple won’t be calling you to tell you that your computer has a virus.  When you get this kind of call, your spider-sense should be tingling!

There are times though when you answer the phone and the person on the other end is very convincing.  You might believe them and agree that they can access your computer remotely.  Then when you hang up the phone you have second thoughts.  Some things you should do right away are to:

  • Turn your machine off.
  • Disconnect the internet from your machine.  You may need to unplug the Ethernet cable from your machine or turn off the router if you have wireless service.
  • Turn your machine back on and confirm that your anti-virus is still working and is still installed.
  • Start your virus scanner.  It should tell you whether any malware has been installed, and it should remove those programs.
  • Once your virus scanner has completed and has removed any potential threats, you can reconnect your internet.
  • For the next few days be very cautious about how you use your machine.  For example, it would be prudent not to enter any financial or banking information on that machine – use your phone or iPad instead.  If the machine doesn’t show any signs of continued infection, it should be fine.  If it starts displaying pop-ups or becomes very slow, it’s time to call in a professional to do a through scrub of the machine.

You can find other symptoms of an infected machine here:

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area.

 

Experts say computers won’t last as long as you think

We have several customers with very old machines and they generally ask us how much longer they can expect their machine to last. We’re talking ten plus years! Remember Windows ME? Yup, we’re still seeing customers with that Microsoft Operating System!

It’s true that the machines that were built prior to 2010, for example, are likely to last five or so years. Some people have gotten them to last longer by taking special care of them. For example, we’re still happily using our 2008 iMac. Eight years later, it still performs very well. However, machines built in the last couple of years were only made to last three to six years.

I talked with Chris about computers in general and how long we can expect them to last.

“Computer technology doubles every three to four years and computers tend to last about four years. The better (more expensive) computers tend to last much longer than the cheaper ones will.”

Other experts around the internet chime in:

“…we use the 3-4-5 theory.  Plan on three years, hope for four, and don’t push past five years.”

“If you’re looking at the computer as a whole, with no interest in upgrading or replacing parts, expect to get at least three years out of the average desktop computer.”

“As a general rule of thumb, I expect laptops to last two to five years. Desktops may last three to seven years.”

“…a good timeframe to consider upgrading is around every three to four years.”

What can you do to help your machine last longer and keep it humming along?

  • Keeping the insides free of dust and pet hair.
  • If a machine is short on RAM, adding more will help it to run faster.
  • Too many protective software programs will make a machine run slower.
  • When the hard drive is more than 50% full, it will begin to run slower.
  • Viruses will tend to make your machine run slower. If you think you may have a virus, run your virus scanner to remove them.
  • Things get bigger and more computationally intense over time, so there are lags.

Remember, even if your machine is running perfectly, to keep your machine backed up regularly. Backups never go out of style and you never know when that hard drive might fail!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area