I Spilled Coffee on My Laptop!

It’s the fear of laptop owners everywhere.  You’ve staked out your teeny spot at the local coffee shop.  You’ve finished your first latte and head up for your next one.  Heading back to your seat you trip and quickly regain your balance.  But not quickly enough.  Your cry rings through the shop: “I spilled coffee on my laptop!”

The next few minutes are really important.

First:

Turn off your machine and pull the power cord out.

I spilled coffee on my laptop!
I spilled coffee on my laptop!

Second:

Turn the machine upside down.  Stop the flow of the liquid into your machine immediately.

Third:

Remove your battery and place it in a container covered with rice.

Fourth:

Remove any peripherals: USB devices, Memory Cards, etc.

Fifth:

Clean the liquid from the surface of your machine with a cloth or Q-tips.  Chris thinks paper towels and napkins are best, because they are immediately absorbent.

Last:

Let it sit upside down for 24-48 hours before plugging it back in. If it still doesn’t work, it’s time to call in a professional.

Words of Wisdom from Chris:

  • Spilled coffee on your laptop can be worse than dropping it, because it’s hard to tell where the liquid has gone, and different kinds of liquid have a worse effect than others.
  • The volume of the liquid is important.
    • If it’s a small volume of liquid (1-2 ounces), quickly wipe the top of the surface with a paper towel or napkin to get most of the liquid off the surface, then grab the computer firmly by the sides, and try shake any liquid that may have made it inside off and out for 5-10 seconds. Open the computer lid to about 30 degrees, and stand the computer up on it’s side with the hot air vent at the top.  Leave the computer alone for a day, and retry the computer the next day.
    • Spilling a pint glass of water is worse than “clutzing” a small spill as you move your glass over the keyboard.  If you do the “pint glass” kind of spill, Remove the battery, and disconnect any connected wall power from the computer.  Stand up immediately, grasp the computer firmly with your hands on the right and left side of the keyboard, extend your arms outward to lock your elbows, and firmly sweep the computer from up to down many times as you use centrifugal force to eject the liquid from the computer.
  • Electronic connectors do not like liquid, because it causes “short circuits” and promotes corrosion.  Plain coffee and plain water are the most benign of all liquids because they don’t have sugars or salts mixed in.  Sugar in a liquid is worse because the sugar will make keys stick later, and will attract additional dust later – which will make your keys more sticky as the humidity goes up.  Milk will have a less sticky effect than sugar, but is still conductive and will attract dust later.  Soda is the worst because it has sugar and salt, making the liquid very conductive, very sticky, and tends to get in many different places inside your computer.  Beer is good, except when mixed with electronics, then it is bad.

An Ounce of Prevention:

Keep your drink away from your computer, eg: near a wall and away from people traffic – but where you can easily look at it.  If a Server approaches with your beverage, make eye contact and offer to receive it with your hands using a path that is away from your computer.  Note: professional Servers tend to have excellent grip strength and dexterity, so if they insist on their placement, consider putting your hands under the drink as it moves across the table (to catch a drip should one occur), rather than try to forcibly snatch it from their hands.  Being able to keep an eye on your beverage is good, because you might tip it over when you adjust the angle of the computer lid or when you push the computer away from you.

Reminder: Keep your data backed up so that problems like this don’t turn into business disasters!  Most cloud based backup systems will automatically back up files as you save them.  That means your data loss could be minimal.  I use Dropbox  (You’ll get 500mb free with this link.)

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Phishing Expeditions (Stay Safe Online!)

There’s another threat out there. It’s a Phishing Expedition. Several of our clients have already fallen for it.  It comes by way of an email which appears to be from a trusted friend or business associate.  They want you to take a look at a document on DropBox. It looks legit, plus, you’ve gotten documents from this email contact before.

So, you click on the link to look at the DropBox document. Except it’s not from your friend. And in that brief moment, you’ve given access of your entire email contact list to the Phishers.

As soon as you figure out what has happened, it is important to change the passwords for all of your email accounts

"Phishing" by Edwind Richzendy
“Phishing” by Edwind Richzendy

immediately. Here are some ideas for creating a really strong password.  You should also run your virus scanner.

How do you make sure this doesn’t happen to you?

  1. Before opening any attachments, make sure the email is actually from your contact.  Are you expecting a document or other attachment from them? Does the text of the email message and subject “sound” like what your contact would write? If not, give them a call to see if it’s really from them.  (If it’s not, tell them to change their password and run their virus scanner ASAP.)
  2. Put a note on your calendar to change your email passwords at least once a month.
  3. Be extra careful when surfing the web or viewing posts on Social Media. Malware is being spread that way as well.

Looking for more info on phishing?  Here are two past blogs:

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Why Isn’t My Printer Working?

You printed a document last night and now, this morning, your computer can’t seem to talk to your printer.  What gives?  It’s a common problem which has several possible causes.

Power?

Check to make sure your printer is on.  Is the printer securely plugged into the outlet? Is your house experiencing a power outage? You can try a different outlet too.

Printer Cable Securely connected?

Printer Cables (Source: WikiMedia)
Printer Cables (Source: WikiMedia)

If your printer has a cable connecting it to the computer, is it securely fastened?  Check the connections at both the printer and the computer.

WiFi?

If you have a wireless computer, check to see that your WiFi is working. Does your computer have the WiFi turned on?  Is the signal strong enough? Is the WiFi working on the printer?

Is it Wednesday?

If you have a Windows machine, Microsoft sometimes sends out updates on “Patch Tuesday”, the second Tuesday of every month.  (Microsoft has been talking about discontinuing “Patch Tuesday” for the past year or two, in favor of automatic updates, so this may not be a reliable indicator in the future.) Occasionally, the update will change some of your computer’s settings.  Try reinstalling the printer.  You can also check to make sure you have the proper driver installed for the printer. Even if Microsoft moves from a monthly update to automatic, any update can still mess with your printer settings.

When All Else Fails:

Turn your computer off and back on.  Turn the printer off and back on.  Sometimes that will reset whatever bug was preventing you from printing. If you still can’t print, it might be time to bring in the services of an independent IT professional.

Time to purchase a New Printer?

If you’re thinking of a new printer, check out our Buyers Guide.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

 

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My Power Went Out!

It’s winter here in Colorado and that means blown down or frozen power lines.  The power goes out at our home about once every four to six weeks in the winter and we’ve learned what to do to keep our equipment safe.

Power Lines Down | Source: WikiMedia
Power Lines Down Source: WikiMedia

It’s really simple:

When the power first starts to flicker – the lights turn off for a half second or the smoke detector beeps – we go around the house and unplug everything from the wall.  This includes the computers, printer, TV, stereo, entertainment system, everything that would be expensive or inconvenient to replace.

What about a Surge Protector?

Surge protectors are okay, because you are not always at home when the power goes out and they do provide a small amount of protection.  Just know that they are not always able to provide 100% protection to all of your equipment.

Don’t forget your Router:

Remember to unplug your router as well.  Many times, we’ve been called to a client after a power outage and they’re no longer able to get their internet service.  Sometimes the power surge will “fry” the router and there’s nothing to be done but to get a new one.

If your power had been out and you need help adjusting your settings for your printer or router, just let us know!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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My WiFi Isn’t Working!

It sure is frustrating when your WiFi isn’t working.  We rely on it to get work done and keep in touch via email.  Facebook and Instagram, of course, rely on a good solid connection to the internet too.

If the WiFi itself isn’t really broken, then there are a couple of quick things you can do to get it working again.

My WiFi isn't working!
My WiFi isn’t working!

Airplane Mode?

First, is your device in Airplane mode or has the WiFi been turned off? On some laptops there is a simple switch (usually in the front) that is easy to accidentally turn off.  On other machines you’ll need to hold the function key and “radio” key down at the same time to toggle it on or off.

Forget the connection

Tell your device to “forget” the connection, then reconnect and reenter your WiFi password.

Router

If you have access to the router, turn it off, wait 10 seconds, then turn it back on again. Then, relog into the wifi on your computer or other device.

Call Your ISP

If you’re still not having any luck, call your Internet Service Provider (CenturyLink, Comcast, Xfinity, Rise Broadband, etc.).  Let them know that your WiFi isn’t working.  They should be able to tell you if it is something they can fix, or if you need to call in outside help.

You’ve followed these steps, but still your WiFi isn’t working?  Give us a call!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Acronyms for Texting

Are you ever mystified by some of the acronyms that show up in your text messages, or sometimes on Facebook as well?  More than once I’ve had to look up an odd string of letters to figure out what they mean.

Texting Acronyms
Texting Acronyms

Most of us have figured out OMG, BFF, ETA, and LOL.  Even ROTFL and LMAO are fairly common.  But how about other acronyms like AAMOF, L2M, L8R, ENAT,

Here’s a run down of some of the acronyms you might see:

  • 911 – Emergency
  • AAMOF – As a Matter of Fact
  • AFK – Away from keyboard
  • BAE – Before Anyone Else
  • BFF – Best Friends Forever
  • BRB – Be Right Back
  • BTW – By The Way
  • ENAT – Every Now and Then
  • ETA – Estimated Time of Arrival
  • FML – F* My Life
  • FR – For real
  • FTW -For the win
  • GTFO – Get the f* Out
  • GTG – Got To Go
  • HBD – Happy Birthday
  • ICYMI – In Case You Missed It
  • IDC – I don’t care
  • IDK – I don’t know
  • IDRK – I don’t really know
  • ILU – I love you
  • IMO – In My Opinion
  • IMHO – In My Humble Opinion
  • IMU – I miss you
  • IRL – In Real Life
  • JC – Just Chilling
  • JK – Just Kidding
  • L2M – Listening to Music
  • L8R – Later
  • LMIRL – Let’s meet in real life
  • LMK – Let me know
  • LOL – Laugh out loud
  • LMAO – Laughing my a$$ off
  • LY – Love You
  • MY – Miss You
  • NMU – Not much, you?
  • Noob – Newbie
  • NM – Never mind
  • NP- No problem
  • NSFW – Not Safe For Work
  • OMG – Oh my goodness
  • OMW – On My Way
  • PAW or PRW- Parents are Watching
  • POS – Parent Over Shoulder
  • QT – Cutie
  • ROTFL – Rolling on the Floor laughing
  • SLAM – Stop Looking At Me
  • SMH – Shake My Head
  • SOS – Help me
  • STFU – Shut the f* Up
  • TBH – To be honest
  • TGIF – Thank Goodness for Friday
  • TMI – Too much information
  • TT4N – Ta Ta for now
  • TTTT – To Tell the Truth
  • TTYL – Talk to you later
  • TMSAISTI – That’s my story and I’m sticking to it.
  • THX – Thanks
  • WTH – What the heck
  • WYD – What are you doing
  • WYM – What do you mean

For parents wondering what their kids might be saying, here’s a list of sexting terms.

And finally, YW. (You’re welcome!)

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

Tech Terms Decoded – CPU

Decoding Tech Terms

Are you as confused as I sometimes am about common Tech Terms?  When Chris talks about RAM and Memory and CPU and gigs of storage, I’m not sure what he is saying. I’ve done some digging to see if I can help explain CPU in non-Tech terms.

Computer Processing Unit or CPU

The CPU is a component in your computer where the actual calculations are carried out.  Here’s a good explanation from TechTerms:

“The CPU is the primary component of a computer that processes instructions. It runs the operating system and applications, constantly receiving input from the user or active software programs. It processes the data and produces output, which may stored by an application or displayed on the screen.

The CPU contains at least one processor, which is the actual chip inside the CPU that performs calculations. For many years, most CPUs only had one processor, but now it is common for a single CPU to have at least two processors or “processing cores.” A CPU with two processing cores is called a dual-core CPU and models with four cores are called quad-core CPUs. High-end CPUs may have six (hexa-core) or even eight (octo-core) processors. A computer may also have more than one CPU, which each have multiple cores. For example, a server with two hexa-core CPUs has a total of 12 processors.”

Which Processor do you have?

For a Mac, click on the Apple in the top left corner, then select “About this Mac”.  Finally, click on “Overview” to see your Processor.

Mac Processor

For a Windows machine, click on the Start menu, then click on Control Panel, and finally select System.

Tech Terms - RAM

 

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Tech Terms Decoded – Operating System

Decoding Tech Terms

Are you as confused as I sometimes am about common Tech Terms?  When Chris talks about RAM and Memory and gigs of storage, I’m not sure what he is saying. I’ve done some digging to see if I can help explain Operating System in non-Tech terms.

OS or Operating System

The Operating System is what allows your computer to run.  Whether you are using a Mac, a Windows, a Linux machine, or something else, the OS manages the internals to make sure your document is delivered successfully to your printer, or your proprietary spreadsheet is automatically saved every 2 minutes.

Some of the Operating Systems available include Windows, OS-X for Mac’s, Linux, Android for Smartphones, and iOS for iPhones. The Operating System is what allows the applications or computer software to communicate with the computer hardware and get things done.  It is software that controls the basic operations of the computer.  The Operating System also oversees file management.

Here’s a good definition from TechTerms

“An operating system, or “OS,” is software that communicates with the hardware and allows other programs to run. It is comprised of system software, or the fundamental files your computer needs to boot up and function. Every desktop computer, tablet, and smartphone includes an operating system that provides basic functionality for the device.”

Which Operating System are you using?

For a Mac, click on the Apple in the top left corner, then select “About this Mac”.  Finally, click on “Overview” to see your OS and version.

Operating System - Mac OSx
Operating System – Mac OSx

For a Windows machine, click on the Start menu, then click on Control Panel, and finally select System.

Windows Operating System
Windows Operating System

Are you happy with your current Operating System?  Have you thought about upgrading to a newer version?  Let us know if you need help!

 

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Tech Terms Decoded – Computer Memory

Decoding Tech Terms

Are you as confused as I sometimes am about common Tech Terms?  When Chris talks about RAM and Memory and gigs of storage, I’m not sure what he is saying. I’ve done some digging to see if I can help explain Computer Memory in non-Tech terms.

Computer Memory Storage

Computer Memory is defined by the techies in two ways.  First of all there is Primary memory or RAM which is highlighted in a previous blog.  Next is Secondary Memory.  And now we all know why we get confused talking about Memory.  The Geeks think Primary storage or RAM.  Normal folk think about where you put your files, which is referred to as “secondary”.

Computer Memory or Secondary Memory: The amount of storage you have in your Hard Drive or Solid Sate drive (or even your SmartPhone)  is what we’ll talk about here. (Read this blog for the difference between a Solid State Drive and a Hard Disk Drive.)  Computer Memory is where you store your files, your photos, and your music.  The more storage you have, the more music you can play!

And, yes, computer memory makes a difference on your SmartPhone too.  One year when I was on vacation, I had to bring my computer to the beach to take the sunrise photos.  My phone had so little storage, that I had to download them to my computer if I took more than 15 pictures!  Needless to say, I could not take videos with that phone.

How Much Storage do I Have?

To find out how much storage your Windows machine has, first click on the Start Menu.  Next click on “Computer”.  Here it will show how much storage you have, and how much is free or available.

Computer Memory - Windows
Computer Memory – Windows

If you want to find out how much storage you have on your Mac, first click on the Apple in the top left corner.  Next select “About This Mac”.  Then click on Storage. You should see something like this with a breakdown on where you are using your computer memory:

Computer Memory - Mac
Computer Memory – Mac

How Much Memory Should I Have?

If you’re constantly having to delete photos or files, you need more!  In general, if you’re buying a new machine, you should have double the amount that you are currently using.  If you need help ordering and installing more computer memory, then click here.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

Tech Terms Decoded – RAM

Decoding Tech Terms

Are you as confused as I sometimes am about common Tech Terms?  When Chris talks about RAM and Memory and gigs of storage, I’m not sure what he is saying. I’ve done some digging to see if I can help explain RAM in non-Tech terms.

RAM: Random Access Memory is the space your computer uses to run programs and also perform calculations without much delay. It will also hold any data that your program needs.  A program will exist in your computers memory, but when you start up that program, it will copy itself into RAM. Here’s a good definition from TechTerms.com:

Every time you open a program, it gets loaded from the hard drive into the RAM. This is because reading data from the RAM is much faster than reading data from the hard drive. Running programs from the RAM of the computer allows them to function without any lag time. The more RAM your computer has, the more data can be loaded from the hard drive into the RAM, which can effectively speed up your computer. In fact, adding RAM can be more beneficial to your computer’s performance than upgrading the CPU.

Recommendation:

I asked Chris how much RAM a computer should have. It depends on which Operating System you are using.

  • If you’re using the 32 bit version of Windows Vista or XP, your computer won’t be able to access more than 4 gigs of RAM.  Any more than that would be a waste.
  • If you’re using the 64 bit version of Windows Vista or XP, it can see more than 4 gigs.  Chris recommends using 8 gigs on these machines. (If you don’t know what a 32 bit or 64 bit machine is, you probably have the 32 bit version.)
  • For Windows 7 and 10, Chris recommends at least 8 gig of RAM, though more can be added as needed.

How Much RAM do I Have?:

To find out how much RAM your machine has click on the Start Menu, then open the Control Panel, then click on “System”. My computer is running Windows 7 64 bit with 16 gig of RAM:

Tech Terms - RAM
Tech Terms – RAM

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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