What to do with your Samsung Galaxy Note 7

If you have a Galaxy Note 7, right now is the time to turn it off and bring it back to the store.  Why? Here’s an excerpt from an October 9th story in CNET:

“Samsung’s exploding phone woes continue with more reports of replacement Galaxy Note 7s exploding.

A Minnesota teenager told a Minneapolis-St. Paul TV station that she felt a “weird, burning sensation” in her thumb while holding her Galaxy Note 7 Friday afternoon. That report was followed Saturday by news that a Kentucky man had to go to a hospital to be treated for smoke inhalation after another replacement Galaxy Note 7 caught fire earlier this week.”

Since the phone was introduced on August 2nd, there have been reports of fires, explosions, smoke, and extreme heat.  The first reported explosion occurred on August 24th in S. Korea and on September 2nd, Samsung issued a full recall of the phone citing a faulty battery.  (A full timeline is provided on Fortune Magazine.

Credit: Samsung.com

When I first heard about this problem a week or so ago, Samsung was advising customers to bring the phone in for replacement. They exchanged the original model of the Galaxy Note 7 with a newer version of the same item. As of October 10th, Samsung has advised all Galaxy Note 7 owners to bring their phones back to where they were purchased.
However, when this article was published, Samsung is still selling the 7 on their website, but does offer tips for maintaining normal operating temperature for your device.

I think the best advice is just to bring it back and pick out a new phone.  Since it has only been available in the US since August 19th, and most of our readers are not early-adopters, you may still be under a 30 day exchange policy offered by your place of purchase anyway.

And, another chance for a reminder from Geek For Hire, Inc., to make sure you back up your data, especially the pictures on your phone, on a very regular basis!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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