Is It Just Me, Or Is My Favorite App Down?

Posted on August 30, 2016September 8, 2016 by Gail Eddy in AT&T, eMail, Entertainment, Games, Passwords

Does this happen to you too? I head over to a certain app, whether for business or just goofing off, and I can’t log on! I try again and again, being very purposeful entering my password. I shut down the application and restart it. I shut down my phone/laptop/tablet and restart it, but the problem persists. What is going on?!

In some cases, it could be the application itself which is having the issue. Their servers are not infallible, despite what they might claim.

But WordPress can go down. And so can Facebook, Twitter, Quickbooks Online, and many other. To check the status of your app when you are having issues head over to any of these sites:

Down Detector – I like the visuals of their graph. Very easy to understand. Down Detector tracks Facebook, Netflix, AT&T, Verizon, eBay, Twitter, and many others: http://downdetector.com/
Down Right Now – I like the visuals of this site as well. They mostly track Social Media and email sites: http://downrightnow.com/
Outage Report – Not only does this site provide a graph of down times, but they have a map to show where the outages are occuring. In addition to Social Media and entertainment sites, this site also tracks online gaming apps: http://outage.report/

If you are experiencing difficulties getting on to one of your favorite apps, remember to check one of the above sites. and record your problem too.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

We’ve been using Amazon Prime for the past few years. We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted! Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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iPhone 6 Touch Disease

Posted on August 23, 2016September 8, 2016 by Gail Eddy in Apple, Data Backup, iPhone

Have you heard about the newest malady to affect the iPhone 6 and 6+? It is something dubbed the “Touch Disease”, which affects the touchscreen of your iPhone. You’ll notice a flickering grey bar and then your touchscreen will stop working. This has primarily been impacting iPhones which are almost two years old.

This issue was reported by iFixIt on August 23rd in a blog post. They did provide an image of the flickering grey bar at the top of the phone:

Gizmodo thinks the problem appears to be a part of the “Bendgate” issue:

“The iPhone 6 and 6 Plus flex more than other phones, which causes all of their guts flex too. The soldering beads connecting the chips to the logic board can’t handle the long-term repetitive stress of your back pocket”

Engadget reports that:

“Weirdly enough, replacing the screen isn’t a proper fix. The gray bar will creep onto a new screen even when it’s been swapped out because that’s not where the problem resides. It’s a problem with the Touch IC chips inside the phone, which separate from the logic board in a manner similar to the one that some claimed caused Microsoft’s Xbox 360 red-ring of death. They must be replaced for the problem to completely go away, and Apple’s in-store Geniuses are not equipped to do that kind of soldering work. Hence, the quandary. In a YouTube video cited by iFixit, repair specialist Louis Rossmann predicts that this “touch disease” malady could turn into a class action lawsuit if enough customers make a stink. “

MacRumors assures us that:

“The iPhone 6s and iPhone 6s Plus are not affected by the same issue as Apple strengthened the body and changed the position of the Touch IC chips in those devices.”

Bottom line? If your iPhone 6 or 6 Plus is still under warranty and you start to experience any of these issues, take it in right away for replacement. If it’s not, try not to store it in your back pocket or any place where it could flex easily. Also, learn how to use Siri to open apps and to use its voice-to-text functionality. This may help tide you over until you can replace your phone or get the innards soldered properly. Here’s a link to my blog on Top 10 Ways to use Siri.

And, I hope it goes without saying, but I’ll say it anyway! Make sure you keep your iPhone backed up!

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Facebook and Ad Blocking

Posted on August 16, 2016September 8, 2016 by Gail Eddy in Facebook, Tips

Facebook Advertisements:

Did you see the Press Release from Facebook last week? They say they have figured out how to show ads even to people who use Ad Blocking software. Why? (Sarcasm alert!) Because Facebook knows better than you do, what is relevant to you and can show you ads that are appealing to you. Here’s an excerpt from the Press Release:

“When they’re relevant and well-made, ads can be useful, helping us find new products and services and introducing us to new experiences — like an ad that shows you your favorite band is coming to town or an amazing airline deal to a tropical vacation. But because ads don’t always work this way, many people have started avoiding certain websites or apps, or using ad blocking software, to stop seeing bad ads. These have been the best options to date.

“We’ve designed our ad formats, ad performance and controls to address the underlying reasons people have turned to ad blocking software. When we asked people about why they used ad blocking software, the primary reason we heard was to stop annoying, disruptive ads. As we offer people more powerful controls, we’ll also begin showing ads on Facebook desktop for people who currently use ad blocking software.”

I’m not sure how they’ll accomplish this, or how long it will take before Ad Blocking software is upgraded, but for now it looks like we’ll be seeing ads on Facebook whether we want to or not.

Change Facebook Settings:

In the meantime, you can make a few changes to your Facebook Settings. (Click on “Settings”, then “Ads”.)

The first thing you’ll want to do is change your preference for “Ads with my Social Actions” to “No One”. Otherwise, your friends will see your actions associated with an ad like this:

Then, you’ll need to decide what to do about ads that are presented to you. Do you want to see ads that are relevant to you, or do you just want to see all ads? Essentially, those are your two choices as shown in the screen captures below:

I don’t know about you, but I’m hoping Ad Blocking software will get an upgrade very soon!

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Where To Turn, When You Don’t Know Where To Turn

Posted on August 9, 2016October 25, 2017 by Gail Eddy in Smartphone Apps, Tips

I received some bad news yesterday about a friend who lost his battle with depression. Whenever this happens, and it has happened too frequently in my lifetime, I wonder if there was something I could have done differently. In most case I know though, that people tend to hide their demons behind a happy face. They don’t want to burden their friends and family with their struggles.

That got me wondering: Are there apps or other online resources that a person could go to anonymously for support and guidance?

I did a little bit of research, and the answer is Yes, and No. Sure there are apps, but research is finding that those apps aren’t as helpful as actually talking to a trained counselor.

One app that is sponsored by the National Suicide Prevention Lifeline is MY3. MY3 lets you name three people you can contact in a crisis. You set this up ahead of time, and contact them when needed. These three people could be your therapist, your religious leader, a family member, a close friend, or even a neighbor.

If you know you have suicidal tendencies, by all means, get into counseling now. Many times the cost will be free, or on a sliding scale, so don’t let finances be a factor to not seeking help. You can find a competent therapist by contacting your County or State Department of Human Services or by calling the Suicide Prevention Hotline – 800-273-8255.

If you are wondering what some of the warning signs are so that you might be able to help a friend or family member, check out the list here. Some of the warning signs include:

Talking about wanting to die or to kill oneself.
Talking about feeling hopeless or having no reason to live.
Talking about feeling trapped or in unbearable pain.
Talking about being a burden to others.
Increasing the use of alcohol or drugs.
Acting anxious or agitated; behaving recklessly.

Our society has two demographics that are particularly susceptible to depression and suicide: Teens/Young Adults and Veterans.

Teens, especially, have many resources. One message board that I found allows teens to “chat” with other teens about a variety of subjects from Gender Issues to Child Abuse to Eating Disorders, Suicide, and other topics. Remember that if you do join a Message Board to head over to gmail first and create a new anonymous email address.

I’ve recently become aware that an average of 22 Veterans are killed by suicide every day. Head to either one of these two websites for more info and assistance: Veteran Crisis Line or 22Kill.

Many of the websites I looked at this morning cite suicide as one of the leading causes of death in the US. Keep your eyes and ears open. If you see a friend showing any of the above signs, gently talk to them, and provide them with some of these resources.

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Olympics!

Posted on August 2, 2016September 8, 2016 by Gail Eddy in Entertainment, Entertainment Apps, Games, Smartphone Apps

Will you be following the Olympics? More and more people I know don’t have cable or satellite TV service anymore and are wondering how to keep up. Here are some suggestions:

If you do still have a TV with an antenna, tune your set to NBC. If you are near a large city that still broadcasts, you should be able to pick it up. (Unless you’re in Colorado’s Foothills!)
Your second option is to view it via NBC’s live stream: Note that I had to reload the page a few times before it would start playing. I’m guessing their servers are busy!
You can also try Sling.com. They have a one week free trial. Remember to cancel before the free trial ends though, or get ready to pay $25 per month.
You can also download the Olympic app on your phone: Note that it’s not very intuitive and takes a while to figure out how to navigate it. If you’re just looking for results, though, this is a good place to start.You can also get information about the upcoming Olympics in PyeongChang, Tokyo, and Beijing.

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