6 easy steps to keeping your computer safe from malware

Geek For Hire gets  calls just about every day from someone who is concerned about an email they’ve received, or a phone call, or a popup warning.  Usually I’m able to tell them that all is well.  How do I know that?  There are a few key things to make sure your machine stays safe from malware.

  1. Have you received a phone call from someone claiming to be Dell Technical Support – or HP, or any of the other manufacturers?  If you have not initiated that call, it is most likely a scam.  They will be very convincing, telling you that you need to install  updates, or that you have a virus.  Hang up!  As long as you don’t give them access to your machine, you should be fine.
  2. Have you received a phone call from someone claiming to be Microsoft?  They generally tell you that your Operating System is not up to date and they need to get access to your computer to download the appropriate files.  Again, these folks are very convincing, but you should hang up.
  3. Have you received an email from a technical company offering to review your machine for viruses and other problems? Send that email to your spam folder and ignore it!  Make sure you don’t click on any of the links in the email.Keeping your machine safe from malware
  4. Have you received an email from “Amazon” claiming that you have just purchased an item for $457?  They just need you to click on this one link to confirm your purchase.  Don’t click on it!  Delete the email!  It is a scam!
  5. Have you seen a pop-up on your machine saying that your machine is badly infected and you need to click on a link to get it resolved? In many cases you may already have some kind of malware installed on your computer.  Once you click on the link, you’ve “given permission” for additional malware to be downloaded and installed on your machine.  In this case you should run your virus scanner to see if it can remove the malware.  If it can’t remove it, or if it says it’s not finding any, you should call for professional help.
  6. Whenever you suspect an issue with your machine, run your virus scanner to make sure your machine is safe from malware.

If you found these tips helpful, please forward it to your friends!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

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