It’s not your imagination – Facebook hacking is on the rise!

Chris has been getting a lot of calls recently about hacked Facebook accounts.  We’re hearing that a lot of the Facebook hacking starts when you click on a video that a “friend” sent you via Facebook Messenger. Most likely that friend’s account has already been compromised and it is the hacker that is sending you the video.

What to do:facebook hacking

Here are Chris’ suggestions if your Facebook account has been hacked:

  1. Change your password.
  2. Change your security question(s) and answers (in case they were reviewed by someone else).
  3. Confirm that your recovery email address and your mobile phone number is still yours and not set to someone else’s.
  4. Tell your friends not to open any videos you’ve sent.

Doing this will help you keep your account yours after you change your password.

Facebook hacking via Messenger:

It seems like we are all using social media more now than we did even a month ago. Try not to send any links at all via Facebook Messenger for the time being.  If you do get a video (or other links) on Facebook Messenger, don’t click on it right away. Send an email to your friend confirming that they sent the video.

Other Hints:

  • Also, please remember to stay well clear of shortened links unless you know without a doubt where that link will take you. That includes most bit.ly and owl.ly links. Here’s a recent article about short links.
  • Right now there are a lot of scams out there. Read our article about Covid19 scams.

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Coronavirus Scams

We thought we just had to worry about phishing scams! But, whenever there is lots of news and alarm about a subject, the scams are sure to follow. It’s no different with Covid19, aka Coronavirus scams. Now is the time to be extra vigilant about the emails, texts, and phone calls that you receive.

Email – Coronavirus Scams:coronavirus scams

For emails, follow our standard guidelines.

  • Never open an unexpected attachment.
  • Never reply to the email if you have any questions about its legitimacy.
  • Never call the number that is listed on the email. Call or email the company with the contact information you already have.

You can forward the email to us too if you’d like our opinion about it.

Phone Call and Text Scams:

One common coronavirus scam is someone pretending to be your insurance company.

If anyone calls or texts you about your health insurance or other financial matter and says you need to provide your credit card FOR ANY REASON, confirm:

  • what company they are calling from
  • what the person’s name is
  • how you can get back in touch with them
  • you should also make a note of the number they are calling from
  • if they hang up rather than answering your questions, give yourself a pat on the back.

Next, call the company on a number you already have for them in your contact list. Ask them if this is a real problem. If it is not, report the scam. Provide them with all the information you have obtained.

Online Link Scams:coronavirus scams

Continue to be careful with online links as well. There will be folks out there that want to take advantage of a crisis.

Remember to stay well clear of shortened links unless you know without a doubt where that link will take you. That includes most bit.ly and owl.ly links. Here’s a recent article about short links.

Need Help?

Call or email us if you want a second opinion on any emails you’ve received. You can also take a screenshot of any text messages and send that to us as well.

And, of course, you can’t wash your hands too frequently! Stay safe and healthy.

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

How to Clean Your Phone – Staying healthy during the Coronovirus

Picture this:

You got a new puppy and your friend asks to see a photo.  You scroll through your pictures, find a great one, and give the phone to your friend. They “ooh” and “ahh” appropriately as they scroll through your other pictures, and then they sneeze.  Into their hand. Then they transfer your phone into the hand with all the germs and keep scrolling. And THEN they give your phone back to you.

Ewwwwwww…..

With all the winter germs around, and talk of the coronavirus (aka Covid19), I thought it might be time to find out the best way to clean your phone. And there’s a reason to be concerned. Studies show that our electronic devices have lots of germs. In fact, a recent study showed that an average of 17,000 bacteria (bacterium?) were found on participant’s phones. Another study (pdf here) found that only 40% of Baby Boomers wash their hands after using public transportation. The study went on the say:

“With the majority of people admitting to using their phone in the bathroom (88%), while cooking (89%) and while using public transit (80%), these devices are regularly exposed to everything from strep, to E. Coli, to strains of staph found in fecal matter! Our phones become dangerous when they aren’t regularly cleaned or sanitized, allowing bacteria to continue to breed and spread. With one in four (23%) having never cleaned their phones, mobile devices could host more bacteria than someone’s household bathroom (which four in five (80%) clean once a week). To make matters worse, when their hands are full, two in five people (41%) won’t hesitate to put their phone in their mouths, putting bacteria directly into their system.”

Double ewwwww…..

I had thought that carrying alcohol wipes and using that every day to clean my phone and keep it free from germs would do the trick, but the experts disagree.  It turns out that alcohol can damage the screen. Apple and Goole both have a page dedicated to how to clean their devices, which you can find here and here. The gist of it is:

To Clean Your Phone:

  • Use a soft, slightly damp, lint-free cloth—for example, a lens cloth.
  • To kill the germs, you’ll need to add a teeny bit of diluted soap into the mix. Do it carefully. Make sure the cloth is only slightly damp, not wet, and make sure not to get any water into any openings.

To Clean Your Phone, don’t use:

  • Disinfecting wipes
  • Windex
  • Vinegar
  • Makeup remover
  • Compressed Air
  • Undiluted Soap
  • Wet Lens cloth

All of those products can damage the screen on your smartphone.

Update:

I called our local AT&T store the other day to confirm the advice. The rep I talked with specifically recommended using Clorox Wipes or Lysol Wipes to clean your phone.

Bottom Line:

Regularly clean your phone, especially if you use public transportation, go through an airport, or go to other places where lots of people congregate. Don’t put your phone in your mouth. Cough & sneeze into your elbow. Don’t use your phone in the bathroom. Stay healthy, and wash your hands!

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

3 Simple Steps – What Apple Is Charging You For

Are you bewildered when you check out your bank or credit card statement by the charge from Apple? It’s only $1.99 or $3.99, or some other very low number.  If you’re as busy as I am, it’s not really worth it to spend time figuring out. But it still makes you wonder. How do I find out what iTunes is charging me for?

Today I saw how those charges can easily add up.

This morning I went to check the weather on my iPhone.  A friend had mentioned that we would be getting a huge snowstorm overnight.  I had checked the Apple Weather app and Weather Underground (my favorite), and both said we’d be getting about an inch of snow today, none tomorrow, and another inch or so the next day. Since that didn’t square with what my friend had said, I thought I would try another app.  My iPhone has a plethora of Weather Apps.  Here’s a link to my favorite apps for weather.

Apple charging for apps - iphone tips

(If you’re looking for some adult humor, check out WTForecast. If you want to see where lightning is striking RIGHT NOW, check out RealLightning.)

I ended up opening up the NOAA app which I’ve used plenty of times in the past. This time, however, I was confronted with a screen that wanted me to sign up for a trial before I could access the weather information.  When I clicked on the Trial button I read the fine print. I learned that once the trial period was over, they’d be charging my Apple account $2.99 per week!

sneaky iphone charges

What Is iTunes Charging Me?

That got me thinking.  Have I signed up for other Apps without realizing there was a monthly fee?

I started hunting around on my iPhone to find what I might be paying for month after month. This was more confusing than I thought it should be.  It was not intuitive at all, which is very unlike most Apple products.

Three Easy Steps to find out what Apple is charging you for:

I looked at “Settings” with no luck.  Next, I opened up the “iTunes Store” but couldn’t find anything there either.

Step One: Then I opened the “App Store”.

Step Two: I pressed the icon in the top right corner which opens up my account.

Step Three: I clicked on “Purchased” and found all of the apps I’ve downloaded, most of them were free. Then I clicked on “Subscriptions” which shows all the apps which charge on a monthly or annual basis. I was happy to see there were only two:

  • Pillow – which I purchased last year to track my sleep.
  • Call Protect – which is supposed to protect me from scam calls, but doesn’t.  I canceled that one and will be saving $3.99 every month!

Remember that if you are sharing your Apple account with another person to check in with them before canceling a subscription.

Conclusion:

Once you know how, it’s easy to figure out what Apple is charging you for!

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Internet of Things – IOT

Have you heard of the “Internet of Things” and wondered what it is? I know I have.  Every time I hear the term, I have to think for a second to remember what it is all about!

Internet of Things refers to things connected to the Internet, things you might not expect to be connected together.  Things as small as a lightbulb or as large as a refrigerator can be connected. Wikipedia has a good definition:

“The Internet of things (IoT) is a system of interrelated computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers (UIDs) and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction.”

We have Kevin Ashton to thank for the term:

“Back in 1999, he coined the term “Internet of Things” before anything, except computers, was actually connected to the internet. In the last two decades, Ashton challenged businesses to imagine a world where the internet will permeate all aspects of people’s lives.

Following are some real-life examples of the Internet of Things:internet of things

  • Your watch tells you it is time to stand up and walk
  • You tell your smart speaker to play your favorite music
  • Your vacuum tells you to change its filter
  • You tell the thermostat to turn up the heat when you are ten minutes away from home
  • Your security system sends you an alert
  • You turn the lights on or off in your home – from your cell phone
  • Your front door opens when you’re on vacation, but only for the house-sitter

What’s next for the Internet of Things?

According to IoT Analytics, there were approximately 9.5 billion active IoT devices at the end of 2019.  And ThriveGlobal says that IoT will grow to 75 billion devices by 2025. Expect more of your devices to be connected to the Internet. You may move from simply owning a Smart TV to an entire Smart Home.

As always, Geek For Hire encourages you to be careful about what you share on the Internet! Here’s our article on how to delete your Alexa recordings.

 

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Is it Time to Trade In Your Old Kindle?

kindle
My Kindle, along with the cover I made from one of my daughter’s old T-shirts.

I frequently get emails from Amazon, letting me know about new products or exclusive sales that they have that I may want to pass on to our customers. Recently I got a funny one. Amazon wants you to trade in your old Kindle, and they’ll give you a discount on a new one, plus, give you a gift card!

However, I’m a fan of older technology. I remember the “good old days” when things just worked, and I didn’t need someone like Chris to come in and fix stuff for me. In fact, this morning, I was talking with a customer about our 30-year-old Hewlett-Packard printer that still works today. Why don’t they make things like that anymore?

That’s part of the reason that I love my 1st generation Kindle. I got it as a Christmas gift way back in 2010. I especially remember it because we had traveled to Oregon, where our daughter was working at Hood Meadows for the ski season. We packed all the gifts, three people, two dogs, and a cat into the Volvo for the thousand-mile drive. And then there was that Amazon box under my daughter’s tree waiting for me!

I love that Kindle, and I still use it today. I love that it has a very long battery life and isn’t too heavy when I’m reading in bed and holding it up in front of me. What don’t I like? The first generation Kindle doesn’t have a backlight, so I can’t read it at night.  It doesn’t have a touch screen, and I have to type on the teensy-tiny screen when I’m searching for something or trying to get to the Table of Contents.

Please note: We will often recommend products, parts, and resources that we like.  Sometimes we’ll receive an affiliate commission for at no additional cost to you. As an Amazon Associate, we earn from qualifying purchases.

If you’ve got an older Kindle that doesn’t work, I’d suggest getting a new one.  Get 20% off a new Kindle E-reader. And if you already have a Kindle and L-O-V-E to read, you need to sign up for Kindle Unlimited. You’ll get a free month, and then for $10 a month, you get free access to a million books. Books that you’ll want to read, including the latest best-sellers.

 

Check out the new Kindle if you want one you can read at night!

 

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Wireless Keyboard – Buying Guide, Seven Features, and our Recommendations

We received a call recently from a long-time customer who wanted to upgrade his wireless keyboard.  That was all the push Chris needed to do some research for a new toy!  But, before I reveal what his new favorite is, let’s talk a little about seven different features you might look for in a new wireless keyboard.wireless keyboard

1 – Mouse:

First, you need to decide if you want the keyboard to be paired with a mouse. The benefit is that you would only have to use one USB port on your machine.  The downside is that not all keyboards come with a mouse, and you may decide that the wireless keyboard you can’t live without, doesn’t have a mouse.

2 – Ten-Key:

What’s your preference?  Using the numbers along the row above the letters, or do you prefer to use the number pad off to the right of a standard keyboard?

3 – Media Keys:wireless keyboard

Do you want to manage additional tasks from your keyboard?  I like that I can control the volume from my keyboard, I can open a window to send a new email, I can open a new browser window, and so much more.

4 – Backlight:

Do you often work in a darkened room?  You may want to consider a backlit keyboard.  The laptops that Chris has been designing recently all come with a backlit keyboard, which is useful when you’re working in bed next to your sleeping spouse.  If you primarily use your wireless keyboard at your desk, you probably don’t need a backlight.

5 – Size:

How big of a keyboard do you want?  Do you want a portable one that clips onto your tablet?  Should it be foldable to fit into your backpack? Or do you want a full-sized wireless keyboard that you can leave on your desk?

6 – Tactile Response:

Clicking?  Silent?  If this is important to you, make sure you know ahead of time what the keyboard will do.wireless keyboard - Logitech MK 320

7 – Ergonomics:

If you have issues with carpal tunnel or spend all day typing, you may want to look for a keyboard that has a unique design to keep your wrists in the proper position while typing.

I have a laptop.  I don’t need a separate wireless keyboard!

That’s what I used to think.  But my laptop is on the small side, and the keyboard is too.  My fingers were continually confusing keys and mis-spelling words.  Worst of all, the heal of my hand would accidentally touch the keypad, and the mouse would go flying to a different part of the screen.  It was very frustrating.  I’ve since learned that I’m not the only one to experience this.  I solved this by purchasing a wireless keyboard, which is the size of a conventional keyboard, and works well for me.

Geek For Hire Recommendations:

Please note: We often recommend products, parts, and resources that we like.  Some of these are affiliate links and we may receive a commission at no additional cost to you. As an Amazon Associate, we earn from qualifying purchases.

  • Chris’ new favorite keyboard is called the Logitech Craft.  It has a funky knob on the top left side which allows you to adjust images in Photoshop or Illustrator. It has a backlit keyboard and (WHAT?!) can manage up to three devices from the single wireless keyboard!  It’s compatible with both Mac’s and PCs.   This one retails for $199, but Amazon and Best Buy currently have it priced at $170.  I’ve seen it on other sites at prices ranging from $179 to $199
  • The wireless keyboard I had been using for the past few years suddenly died last month.  I purchased a Logitech MK320, and I love it. It came paired with a mouse, which means only one USB thingie.  That’s important to me because my laptop only has three USB ports.  It has a separate ten-key which I like.  And, as I mentioned above, I can manage more than just typing with this device! The keys are big enough that my fingers don’t confuse the “m” and the “n.”  Overall, I like it and loved the price.  It retails for $40, but Amazon currently has it priced at $32 and Best Buy for $25.
  • If you’re looking for a great keyboard for your kids, the wired LearningBoard keyboard comes highly recommended.  It encourages learning and has very good reviews.  Amazon has it for about $ 40.
  • Chris likes the Microsoft Surface keyboard, although this is a keyboard only.  You’ll have to purchase the mouse separately.
  • Chris LOVES this Wired keyboard from Das Keyboard. Its niche is People who like a very high precision keyboard that has a lot of physical/tactile feedback when typing.  It has media control keys and a volume control knob. One of its claims to fame is that it clicks when you type. Amazon has it for $170. If you miss the old typewriters, this is the one for you!

Please forward this to your colleague who constantly has spelling mistakes.

Note:  This guide to purchasing a wireless keyboard was initially published on 15 January 2109 and updated on 17 October 2019.

Information about Geek For Hire, Inc.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Sim Card Swapping Scam – Three easy steps to protect yourself

I just heard about a new scam that I want to make sure you aware of as well.  It’s called the Sim Card Swapping scam. This is when someone decides to target you (who knows why – your status? your wealth? your position in your community?) and takes over your cell phone number.  From there, they can take over your social media, gain access to your financial accounts accessed via your phone, and any number of any other nefarious acts.

How does this scam work?

The process is relatively simple.  The scammer enters the physical store of your cell phone provider, or they call the toll free number, pretending to be you.  Then they provide a forged license or other personal information. The scammer will say they lost their phone.  They say they already have a new phone; they just need your service provider to transfer all of the information from the “lost” phone onto the SIM card of the new phone.

sim card swapping scam

…. and Boom!  Just like that, they have access to all of your contacts, their phone numbers, affiliations, birthdays, and any personal information you have about each contact.  They also have access to any apps you’ve allowed from your phone. Do you have the Dropbox app installed on your phone?  Now they have access to all of those documents as well.  How about Amazon? Does the Amazon app have your credit card information stored? Sounds like a fun shopping spree…

I called my local AT&T store in Boulder, where I’ve been a customer for years and spoke with one of their floor representatives.  When I asked him about the SIM card swapping scam, he wasn’t aware that it was a problem.  He said that as long as you have a photo ID with the correct address, you should be able to gain access to your account. That didn’t give me a lot of confidence! I then asked him about the PIN that we set up a few years ago.  He indicated that if an account has a PIN set up, they will ask the customer for that number in addition to verifying name, address, and photo. I then asked what the maximum number of digits were for the PIN which he said was six.

How to protect yourself from the SIM card swapping scam:

In all likelihood, the vast majority of the public won’t be targeted. But if you are known in the crypto-currency community, are wealthy, or have a high profile in your town I would recommend that you be extra vigilant.  Regardless, I would recommend doing several things right away:

  • First, enable 2FA or two-factor authentication. In the past, I’ve talked about two-factor authentication and why it is so important. Try not to use “text message” as an option to confirm your identity. Set it up so that they need to call a land-line with the code, or send the code to an email address that is not set up on your cell phone.
  • Next, talk to your cell phone provider and make sure you have a PIN set up.  Make sure it is a long as they will allow.  (Note to self: Change AT&T PIN from four digits to six!)
  • Then, log out of all of your Social Media accounts on your phone.  Set it up so that you need to log in each time.  Remember to log out every time! (This is something that Chris does.  He has never downloaded the Facebook app to his phone.  Instead, he accesses Facebook via Safari and logs in/logs out each and every time.)

Here are some articles to learn more about SIM card swapping:

Please share this on Facebook and Twitter!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

My WiFi doesn’t work – What Can I Do?

I get frustrated sometimes when the WiFi signal on my computer at home won’t work. Sometimes this happens when I try to start working for the day. Other times it stops as I am using it.  One minute the WiFi works and the next minute the WiFi doesn’t work! Has that ever happened to you?  There are several reasons why this can occur:

  • The power went out
  • Your house experienced a power surge
  • Someone in your home is downloading massive amounts of data
  • Your computer took an update overnight, and you need to re-enable the WiFi connection

What you can do when your WiFi doesn’t work:secure wifi on vacation - wifi doesn't work

  • First, check your computer to verify that you have your internet turned on. I had a laptop that had a switch on the side to turn the internet on and off.  Sometimes I would flip that switch without even realizing it. (I chalk that one up to a design flaw!)
  • Next, who else in your house is using the Internet?  What are they doing? If they are downloading a huge file, ask them if they can stop and restart it later – like after midnight!
  • Turn your router and modem off and back on again.  Sometimes everything just needs a reset.
  • Then, you can check your phone or tablet.  Are they able to connect to the WiFi?  If not, you may need to call your Internet Service Provider (ISP) to report the problem.  They may be able to talk you through a fix on the phone, or they may need to schedule a service call.
  • Chris likes this Netgear router which lists for $220.  It’s currently available from Amazon for around $190.

Don’t be afraid to call your ISP for help.  If you feel like the service rep isn’t being helpful, hang up and call back to get a different person.

Please forward this to your Mom who calls you whenever her WiFi doesn’t work.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us:

Link shorteners

In the last few days, we’ve had several questions about link shorteners.

  • Are they safe to click?
  • If I use one in my email, will people click on them?

We’ve all seen them. They are used primarily on social media and email newsletters. These are URLs that start with bit.ly or TinyURL or Ow.ly.  There are others which are less common – is.gd, adf.ly, and bit.do.

In general, people are of two minds about link shorteners aka URL shorteners:shortened links

  • They like them because you can create a short link that meets Twitter post length requirements and is easy to type in. For example, https://geekforhireinc.com/av/ becomes https://bit.ly/2yFErwj. People also like them for social media because then they can track the number of opens and clicks.
  • Or, they don’t like them because you can’t see where the link will take you, and what tracking information is included in the link until you’ve clicked on it.

I’m in the second camp, especially after a call from a customer the other day.

What happened:

She clicked on an email that was a scam.  Of course, she didn’t realize that until after she’d clicked on the link and downloaded the attachment!  She’s a Realtor, and the email supposedly came from a Title company.  It seemed perfectly reasonable to her that she would be getting an email with a PDF attachment from a Title company. The email looked real. It was convincing.  But when she had second thoughts and called the Title company, they hadn’t sent her an email that day. That’s when she called us. Chris remotely accessed her computer and took a look at the PDF file. He couldn’t see anything wrong with it except for a URL near the bottom that started with “bit.ly.” Luckily no one clicked on that link!

I go into a little more depth about shortened links and other things to watch for in my Free Report about Phishing scams.

But there are legitimate uses for link shorteners:

For example, another customer had heard bad things about bit.ly but needed a shorter link.  She was having a party and was sending printed invitations. She needed to include a link to a resource, but it was an exceptionally long link. We told her it would be fine to include a bit.ly link so that her friends didn’t have to type in 100+ characters.

Recommendation:shortened link -why they're bad

If someone you know sends you an email or message on social media with a shortened link, contact them to ask them to send you the full link. If you don’t personally know and trust the person who posted it or sent it to you, don’t click on it!

Please forward this to your friends who click on any link!

Information about Geek For Hire, Inc.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Please follow and like us: