The Geek That Calls You Back – and Other True Stories

We get calls all the time from people who say “I’ve had this problem for a week, but my regular geek isn’t getting back to me.”  When people say that, it always makes me wonder.  How can you expect your customers to treat you with respect when you have a sub-standard level of professionalism?  We provide a professional service and treat our customers how we want to be treated.

The geek that lets you shoulder surf:  Chris likes for our customers to know more after their service than they did before. Ask questions! Chris will answer them, but more than that…

The geek that treats you like an intelligent human:  We’ve all seen that show where the geek comes to fix your computer and makes fun of you because you don’t know the difference between a RAM and a gig. Chris knows that you’re an intelligent person who has skills in areas other than fixing computers. He treats you with respect and kindness.

The geek that’s not on commission:  When you bring your computer to a “big box store” for repair, everyone you talk to is probably earning a commission. It’s in their best interests to tell you that your computer can’t be repaired, or that you’d be better off with this new computer on the shelf over there.

The geek that comes to your home:  Have you had a problem with your computer and you pack it up and bring it in to the store, but the problem magically disappears? Then comes back when you get it back home? Even laptops, which are supposed to “work everywhere”, will have issues only in one place. When we come to your home, all the problems that were there yesterday, won’t mysteriously disappear just because we walk through the door!

The geek with 30+ years of experience:  Yup, you read that number correctly. It makes me laugh when I see an IT company with two geeks that proclaim “OVER 15 YEARS OF EXPERIENCE!!” (Each geek has worked with computers for 7 or 8 years.)  Chris has been working with computers since high school.  He has kept up-to-date with changes over the years. Today, he’s just as comfortable with a MacPro or a Surface as he is with the old PDP-11.

The geek that’s been around for over 15 years:  We intend to be around for a lot more. That means consistent service for you from someone who knows you and knows how you work. There’s a trust there that’s built over the years.  We watch your kids grow up. There’s an honor about being let into our customer’s lives. We grieve with you when your house gets flooded or is in the middle of a wildfire. We celebrate with you when you get a new puppy, or your kids graduate from high school.

And, we know computers, and we’ll call you back.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

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Outsmarting The Hackers

Hackers are getting smarter and are finding it easier to log into your email, bank and social media accounts.  For that reason, it is so important to regularly change your passwords on all of your accounts.  If you think any of your accounts may have been hacked, change your password recovery email as well.

Some people have a hard time remembering their passwords.  I’ve found that it is a good idea to use a couple of different words which are significant to you, but change it up a bit.   Use numbers, symbols, and capital letters to make the password harder to guess, but easy for you to remember.  As an example, using the word ““PASSWORD””, I’ll show you how easy it is to change a common word into a secure password for you:

  • P@55w0rd! –  Capitalize the first letter, change the ““a”” to  the @ symbol, change the two S’s to 5’s, change the “o” to a zero, and add an exclamation on the end.
  • P@55W0rd! – – Capitalize the first letter, change the “a” to  the @ symbol, change the two S’s to 5’s, Capitalize the “W”, change the “o” to a zero, and add an exclamation on the end.
  • !P@55w0rd! – – Start with an exclamation point, Capitalize the first letter, change the “a” to  the @ symbol, change the two S’s to 5’s, change the “o” to a zero, and add an exclamation on the end.

When you use this system, you can change it monthly by adding the date.  For example, add “April”, or “04” to the end.

It’s also better to use more than one word.  Sometimes when Chris is setting up a new password he will use the title of a nearby book.  For example, Mark Reisner’s “Cadillac Desert” is on my desk right now.  Using Chris’ system, my new password could be:

  • CadillacDesert – with the first letter of each word capitalized and no spaces.
  • Cadillac Desert – with the first letter of each word capitalized and one space between the two words.
  • Cadillac_Desert – with the first letter of each word capitalized and the underscore symbol between the two words.
  • C@dill@cDesert – with the first letter of each word capitalized and the “a” turned into the @ symbol.

You get the idea!  Play around with some possible passwords for you.  Once you have a few that work and that you can easily remember, it will be easy to change it up on a regular basis and to keep your online life that much more secure!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

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