Router Virus aka VPNFilter Malware

The Router Virus

Have you heard in the past few weeks about the router virus that is impacting hundreds of thousands of routers? The FBI issued a report recommending that everyone reboot their routers because:

“Foreign cyber actors have compromised hundreds of thousands of home and office routers and other networked devices worldwide.”

Over the past week or so, we’ve been getting calls from our customers who are very concerned about the router virus they keep hearing about.  And they’re right to be concerned.  The malware has been programmed into hundreds of thousands of routers. Big deal, right?  I don’t run any programs on my router.  I don’t store any of my data on my router.  It’s just that black box that sits in the corner that brings my WiFi signal from my ISP to my tablet. Completely harmless, right?

What can go wrong?

Well, no.  This particular router virus can make your router inoperable.  Even worse it can collect any information passing through the router. So it could possibly collect your ID and password for your bank account.

How do you protect yourself?

The FBI is recommending that you reboot your device, upgrade to the latest firmware, and change the router password to a super-super secure password.

How do you reboot your router?The Router Virus aka VPNFilter Malware

Rebooting your router is just like rebooting your computer.  Unplug the router (or turn it off if the on/off switch is clearly marked), Wait 30 seconds, then plug it back in.

Will a reboot of the router always work?

Several privacy and security companies are saying that a reboot does a partial job.  Apparently, a router has two kinds of memory: Volatile and non-volatile memory.  Sometimes the router virus will also write data to the non-volatile memory too.  A reboot will clear volatile memory only.  In order to clear non-volatile memory, you’ll need to reset your router.

Should I reset my Router instead?

A router reset is more complicated than just turning the device off and on.  You’ll need to enter certain information and follow certain steps. ESET (the company we like for antivirus software) has provided instructions for performing the reset.  You can find them in this article.

Which routers have this virus?

ESET has published a list of routers known to be infected with the router virus.  There are probably many others and the best thing would be for you to reboot your router regardless of which model you have.  Here is the list from ESET:

  • “Asus: RT-AC66U, RT-N10, RT-N10E, RT-N10U, RT-N56U, RT-N66U
  • D-Link: DES-1210-08P, DIR-300, DIR-300A, DSR-250N, DSR-500N, DSR-1000, DSR-1000N
  • Huawei: HG8245
  • Linksys: E1200,  E2500, E3000, E3200, E4200, RV082,  WRVS4400N
  • Mikrotik: CCR1009,  CCR1016,  CCR1036,  CCR1072, CRS109, CRS112, CRS125, RB411, RB450, RB750, RB911, RB921, RB941, RB951, RB952, RB960, RB962, RB1100, RB1200, RB2011, RB3011, RB Groove, RB Omnitik, STX5
  • Netgear: DG834, DGN1000,  DGN2200, DGN3500, FVS318N, MBRN3000,  R6400,  R7000,  R8000,  WNR1000,  WNR2000, WNR2200, WNR4000, WNDR3700, WNDR4000, WNDR4300, WNDR4300-TN, UTM50
  • QNAP: TS251, TS439 Pro, Other QNAP NAS devices running QTS software
  • TP-Link: R600VPN, TL-WR741ND, TL-WR841N
  • Ubiquiti: NSM2, PBE M5
  • Upvel: according to Talos, malware targeting Upvel as a vendor has been discovered, but researchers have not yet determined which devices are targeted.”

Will you reboot your router or re-set it?

If you decide you want to “re-set” your router rather than “reboot” it, let us know if you need help.


Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $119/year ($59 for students!), but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Any links to products or services in this post may be affiliate links. If they are, we may receive a small commission when you click on it. Rest assured, your price will be the same!)  If you’d like to receive our newsletters in your email, please click here.

My WiFi Isn’t Working!

It sure is frustrating when your WiFi isn’t working.  We rely on it to get work done and keep in touch via email.  Facebook and Instagram, of course, rely on a good solid connection to the internet too.

If the WiFi itself isn’t really broken, then there are a couple of quick things you can do to get it working again.

My WiFi isn't working!

My WiFi isn’t working!

Airplane Mode?

First, is your device in Airplane mode or has the WiFi been turned off? On some laptops there is a simple switch (usually in the front) that is easy to accidentally turn off.  On other machines you’ll need to hold the function key and “radio” key down at the same time to toggle it on or off.

Forget the connection

Tell your device to “forget” the connection, then reconnect and reenter your WiFi password.

Router

If you have access to the router, turn it off, wait 10 seconds, then turn it back on again. Then, relog into the wifi on your computer or other device.

Call Your ISP

If you’re still not having any luck, call your Internet Service Provider (CenturyLink, Comcast, Xfinity, Rise Broadband, etc.).  Let them know that your WiFi isn’t working.  They should be able to tell you if it is something they can fix, or if you need to call in outside help.

You’ve followed these steps, but still your WiFi isn’t working?  Give us a call!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fifteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet.  I’ll try that next!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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How to Select a Great DSL modem

Two weeks ago our blog was about getting a great cable modem.  Today I’ve asked Chris to enlighten us about DSL modems.

The two major Internet Service Providers (ISP) in the state of Colorado are CenturyLink (previously known as Qwest), and Xfinity (previously known as Comcast).

Photo Credit: Amazon

                          Photo Credit: Amazon

Note that CenturyLink is the only provider of DSL internet service.  Within the past week, I saw a standard DSL modem with “DISHnet” printed on the top of it.  I know for a fact that Dish subcontracts with CenturyLink in the state of Colorado to provide DSL internet service, but you would have to call Dish to have any DSL troubles or questions resolved – because CenturyLink will not have a record of you or your account.  So in general, if you want DSL internet service, you will be best served by going direct and getting this service through CenturyLink.

The easiest way to get a DSL modem that is compatible with CenturyLink DSL is to get a CenturyLink branded DSL modem, for about $100.  The CenturyLink branded DSL modems have an “Auto-Configure” capability built in, which will automatically get the configuration it needs using the Caller-ID from your phone line.

However, contrary to the general advice of CenturyLink, you can use other DSL modems – but there are some “magic values” that will need to be entered into the DSL modem.

The magic DSL values are:

  • DSL VPI: 0
  • DSL VCI: 32
  • Authentication uses PPPoA.
  • You will need to manually enter the Userid and Password, which is gotten from CenturyLink.

The WiFi in the CenturyLink modem is okay, but not great.  There are a few DSL modems that can improve your WiFi service.  Some specific recommendations are:

Want more technical information about DSL?  Read more in this separate article.

One of the common problems with DSL is that the service becomes Oversubscribed.  We love where we live, and in general we wouldn’t change a thing, except if only the internet service wasn’t so slow sometimes.  The best way to solve this lack of available bandwidth problem is:

  • You call the ISP about poor performance,

and

  • You talk with your Town and your County about poor internet performance, and ask them to begin to have conversations with the ISP – because sometimes Politics can be put to good use to incrementally improve aspects of Your life.

Need help getting your new DSL modem to talk to your computer, phones and printers?  Give us a call!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Technical info about DSL service

After Chris described how to choose a good DSL modem, I thought our readers might want some more technical background about DSL.

DSL (Digital Subscriber Line) “piggy backs” a data signal onto the already existing telephone wire pairs that come to your house.  It’s a way for CenturyLink to add another service or “function” to their already existing infrastructure without retrenching the roads to install new wiring infrastructure – which is a slow and expensive process.

There is a physical distance limitation in the DSL specification which is 18,000 wire feet.

However the wiring “snakes” around from the DSLAM (DSL Access Multiplexer) located at the Telephone Company (Telco) Central Office (CO) to get to your house, the total distance limitation to carry the DSL signal must be less than 18,000 feet of wire.

Telephone wire comes in different “gauges”, which is the physical diameter of the wire; a larger diameter wire has less “resistance” than a smaller diameter wire, and a larger gauge wire allows more signal to travel farther.

Telephone wiring has a “twist” to help reject “hum” and other induced electrical noises. (Noise is bad for DSL.)

There will be “breaks” in the wiring where two or more sections of wire join together.

These “joints” are usually made by crimping two wires together with a “button” like connection; this is fast and efficient for a Lineman to do, but each joint is a possible source of corrosion and signal noise if the joint is not kept in a weather-proof and critter-proof container.

Note:

  • If you see a squarish metal green box in your front yard about 3-10 feet in from the road, about 6 inches on a side and about 2 feet tall, this is a CenturyLink container.
  • If you find it open, please /Do/ call CenturyLink and report this, because this helps everyone in the neighborhood that has Phone and Internet service from CenturyLink.
  • If you don’t call them, they will either think that they have achieved perfection, or will have a mystery problem that they just cannot get a handle on and don’t know where to begin to fix it because they can’t find it.

Each joint in the wiring is an opportunity for electrical “noise” to be introduced.

The farther the distance, the smaller the gauge of wire, and the more “joints” there are in the wire path leading to your house, the less clean signal will reach your equipment.

There are ways for CenturyLink to extend this DSL distance limitation, and this is commonly done using a “Terminal”.  The Terminal can be used as a relay to amplify and repeat the DSL signal to make it go farther.  There will be a limit to how much “bandwidth” can delivered to the Terminal, mainly because there is a limit to the number of cables that have already been run to the Terminal.

Most CenturyLink infrastructure uses copper wire pairs, because they are “The Phone Company”; working with copper wire is what they do, and they do it really well.  Sometimes they will dispatch a “Wire Guy” (aka a Lineman) to your location, to physically inspect the entire wire path from the Telco Central Office to your house; they will try to reduce unneeded wire length by changing the details of the wire path to make it shorter and more efficient; they will also electrically measure the wire path for damage using an expensive piece of equipment called a Time Domain Reflectometer (TDR), which operates on the fact that wiring damage can be measured because it will reflect a signal back before the end of the wire is reached.  They will physically inspect the wiring joints along the way to see that they are tight and free of corrosion, and that the enclosure which contains the joints is reasonably weatherproof.

Read this article about selecting a great DSL modem.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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Tips To Getting a Great Cable Modem

We’ve had several customers ask us how to find a good Cable Modem, so I asked Chris to enlighten us:

Here in the sunny state of Colorado, the two major Internet Service Providers are Xfinity (aka: Comcast) and CenturyLink (previously known as Qwest). Xfinity provides cable service, while CenturyLink provides DSL.  This article will focus on Xfinity Internet and cable modems.

I’ve found them to both be reasonably reliable service, and am comfortable recommending either one of them for service.  (I have occasionally had a bad phone experience with Customer Service from either company, and my personal favorite method for dealing with this is to reassess the progress of the call at the 2-3 minute mark, thank them for their time (yes, do it), then hangup – and call back about 30 seconds later. Because you will probably get someone different who is in a completely different mood or skill level, and find your call will then go swimmingly.)

We currently have CenturyLink DSL service at 12Mbps (Mega bits per second).  This is the fastest plan that CenturyLink tends to offer.  I have seen CenturyLink provide 25Mbps once or twice, and in the past year have seen two customers who have actually received the new Gigabit internet service (one was in a new neighborhood in Commerce City, and the other was in a new neighborhood near Stapleton).

Note that there is another recently new Internet service called NextLight in Longmont which is Super Fast!  They provide Fiber To The House.  They are currently deployed in South Longmont, South and East of Oscar Blues.  We have several customers in this area, and I have measured speeds between 250 and 800Mbps there.

Longmont's Nextlight Service
               Longmont’s Nextlight Service

In general, Xfinity (Comcast) tends to provide The Fastest internet service in the state of Colorado.  I will routinely measure 50Mbps at customer locations, and am seeing an increasing number of customers with 100+ Mbps service.  This is good.

Xfinity Cable Modems

The newer cable modems offered by Xfinity have generally good WiFi service built in to them.  It’s as if Xfinity has finally gotten the concept that their customers do tend to have many tablets and notebook computers that are being simultaneously used at their home, they are surfing the internet and using Facebook and streaming movies from Netflix or Amazon, and a better built in WiFi card and better antennas tends to make the general customer experience a good one.

The new cable modems are mostly black plastic, stands about 12″ tall and about 2″ wide, and have 5-6 vertical white lights on them which are about .5″ in diameter each.

All new Xfinity cable modems will come with 2.4Ghz WiFi.

But try to get the new cable modem which also has the 5Ghz WiFi built in to it.

WiFi comes in two frequencies, 2.4Ghz and 5Ghz.  2.4Ghz WiFi has been around a long time, and that band can be crowded.  If you live in an apartment or condominium, or other high density area, you will find that everyone and their mother has a 2.4Ghz WiFi router.  However, the 5Ghz band is relatively new and unused – and therefore quiet.  So if you’re having trouble connecting to your WiFi router, see if you can connect using the 5Ghz band, because that band tends to be much less congested.  Note that not all WiFi enabled devices are 5Ghz capable, such as some printers which are more than a couple of years old.

About 2 years or so ago, Xfinity began to offer their “new at the time” 105Mbps service, which was a nice improvement over their 50Mbps service.  Getting the faster service required that the customer get a new cable modem, because it had the newer technology to make use of the faster service.

There used to be an orange band across the back of the new Xfinity cable modems which said “105+” on it, which differentiated them from the “old style” cable modems.  I haven’t been seeing this recently on the back of the new Xfinity cable modems, yet they still do provide a fast download speed of 100+ Mbps.

Here are two modems which Comcast has approved and Chris recommends:

and,

If you are replacing your Xfinity cable modem with another one, make sure you get a “DOCSIS 3.0” compatible cable modem.  Otherwise Comcast will nag you to death with pop-up messages.  Read more in this article.

Let us know if you need help setting up your new modem, or if your printer or computer can’t “find” the new Internet signal.

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more on our website.  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free 2-3 day shipping and the online streaming. I haven’t tried the Kindle lending library yet, but I’m tempted!   Prime is normally $99/year, but you can try it for 30 day for free by clicking on this link: Try Amazon Prime 30-Day Free Trial (Yes, we’ll get a small commission when you sign up.)

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