Heads UP!

Heads Up folks!

I’ve gotten three calls this week from people who have fallen victim to the phone calls from “Microsoft”.  The person on the other end of the phone is very convincing.  Within the first minute or two, you just know that they are right.  You do have spyware or viruses on your computer and you’ve given them your credit card info and let them onto to your machine.

Then there is the phone call that I keep getting and wrote about in a previous blog. https://geekforhireinc.com/who-is-really-calling/ They leave a message that says:

“This call is in regards to the security software we installed on your computer last year. Now we see a red flag on our end stating there is a security breach on it. Please call 1-866-758-1262. I repeat, 1-866-758-1262. Thank you.”

Please be aware that these types of calls are on the rise and they are getting better about fooling you.  I’ve said it before – Microsoft, Apple, Dell, or HP won’t call you to tell you that your machine has been infected.  Don’t give these people access to your computer or your credit card info!

Be careful out there folks!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area.

Snow Day – perfect time to organize your computer files!

With the beautiful weather outside, it’s hard to concentrate on getting any work done.  The view from the deck outside of my home office is breathtaking – see for yourself:

Snow Day at the Eddy's!
Snow Day at the Eddy’s!

A day like today might be a good day to clean up your computer files!

Organize your photos:

I don’t know about you, but I don’t always put my files where I can easily find them again.  Especially my photos!  Every once in a while I’ll organize my photos by date.  I generally use the year and month.  I put the year first so that when the computer sorts the files by name, they’ll remain in date order.  If there are a lot of photos from a particular day or event, they’ll get their own file folder.

  • For example, my files might look like this:
    • 2016-02-February
    • 2016-01-January
    • 2015
      • 2015-12-December
      • 2015-11-November
      • 2015-11-November – Thanksgiving Vacation
      • 2015-10-October
      • etc., etc.

Once I get the file structure organized, I simply drag and drop the photos to the correct folder.  At the same time, I might also rename some of the photos too. Then it’s much easier to search for (and find) the photo of Auntie Em from among the hundreds of photos I took last Thanksgiving.

If I didn’t name the folders by date with the year first, but instead used the month first, when the computer sorted the folders based on name, it would end up looking like this:

  • April 2015
  • April 2014
  • August 2015
  • August 2014
  • December 2015
  • December 2014
  • February 2016
  • February 2015
  • February 2014
  • January 2016
  • January 2015
  • January 2014
  • July 2015
  • July 2014
  • June 2015
  • June 2014
  • etc, etc.

… and that wouldn’t be very helpful at all.

To rename a photo file, simple place your cursor on the file.  Then you can double click on it to rename it, or press the F2 button.  Give it a new name that is meaningful to you.  That will make it easier to find it later.

Organize your Computer Files:

When you store documents on your computer, it’s important to file them in such a way that you are able to find them again.  I’ve watched while friends have downloaded a file or photo from the internet and it goes straight into the “Downloads” folder without even getting a new name!  There are hundreds of files in there.  How will you ever be able to find that pdf again when its name is “2848066_orig.pdf”?  I would suggest setting up your files in a way that makes sense to you.

For example, you could try something like:

  • Family
    • Dick
    • Jane
    • Sally
    • Tom
  • Home
  • Photos
    • 2016
    • 2015
    • 2014
  • Recipes
    • Beverages
    • Desserts
    • Main Meals
  • Work

Then when you need to find a file, you’ll have a much easier time of it!

How do you get motivated on a day like today?

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area.

 

 

 

 

Are You Thinking of Using a Password Manager?

I am of two minds when it comes to an online password manager.  On the one hand, I think it would be a great way to keep multiple passwords secure.  On the other hand, I worry about hackers gaining control of my data.

That being said, if your keyboard (or monitor) looks like this, it’s time to find another solution!

Is this your password manager?!

Luckily, there are several online password managers to choose from:

  • 1Password
  • Dashlane
  • LastPass
  • KeePassX
  • mSecure
  • Sticky Password

Most of these have the same or similar features.

  • Manage passwords over multiple devices
  • Generates ultra strong passwords
  • Stores banking and other sensitive information
  • Most are free but do have an annual or monthly fee for certain upgrades
  • Some utilize the iPhone fingerprint to confirm your identity

Even with a secure password manager, you still need to be careful of “spoofing”, where a fraudulent web page is displayed to trick you into providing your super-secure password key as described in this article:

Which password manager do you use?  What are its best features?  What don’t you like? Let us know in the comments below!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. His company is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. You can find more at http://www.GeekForHireInc.com  Geek For Hire, Inc. provides onsite service (Tier 3) to the Denver / Boulder / Front Range area and remote service throughout North America.

 

Computer and Phone Scams to watch for

Computer and phone scams are rampant if my voice mail is any judge. For the last few weeks I’ve been getting a voice mail message with the following recording:

“This call is in regards to the security software we installed on your computer last year. Now we see a red flag on our end stating there is a security breach on it. Please call 1-866-758-1262. I repeat, 1-866-758-1262. Thank you.”

We’ve also received phone calls from regular people like you or me who fell victim to these scams.

Whenever you receive a call on your home or mobile phone from a number that you do not recognize, be extra careful. Dell or Microsoft or Toshiba or even Apple won’t be calling you to tell you that your computer has a virus. When you get this kind of call, your spider-sense should be tingling!

Some of these computer and phone scams are very sophisticated. There are times though when you answer the phone and the person on the other end is very convincing. You might believe them and agree that they can access your computer remotely. Then when you hang up the phone you have second thoughts.

What steps should you take if you think you’ve been scammed?

  • Turn your machine off.
  • Disconnect the internet from your machine.  You may need to unplug the Ethernet cable from your machine or turn off the router if you have wireless service.
  • Turn your machine back on and confirm that your anti-virus is still working and is still installed.
  • Start your virus scanner.  It should tell you whether any malware has been installed, and it should remove those programs.
  • Once your virus scanner has completed and has removed any potential threats, you can reconnect your internet.
  • For the next few days be very cautious about how you use your machine.  For example, it would be prudent not to enter any financial or banking information on that machine – use your phone or iPad instead.  If the machine doesn’t show any signs of continued infection, it should be fine.  If it starts displaying pop-ups or becomes very slow, it’s time to call in a professional to do a thorough scrub of the machine.

You can find other symptoms of an infected machine here:

INFORMATION ABOUT GEEK FOR HIRE, INC.

I’ve created a Free Report to protect you from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has provided computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call at 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area and remote service throughout North America.

Here’s a link to our Covid19 Policy.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Top 10 Ways to Use Siri

I hope everyone is enjoying their holidays.  With New Years Eve just around the corner, I’m giving this post another go!  Happy New Year everyone!

I’ve had a number of friends tell me recently that Siri is worthless and never gets anything right. “And besides,” they say, “I can just do it faster myself than asking Siri!”

Granted, Siri had her challenges when she was first rolled out, and many of them remain. But if you just ask her to do simple tasks, she’ll generally get them right.

Here are ten things I frequently use Siri for:

  1. Call people:  For example, ask Siri to call your Mom. (If you haven’t set up relationships within your contact settings, here’s an article that teaches you how to do that.)
  2. Email people
  3. Text people:  I especially like this feature. I will dictate the message to Siri and she’ll type and send it.
  4. Set timers and alarms Just be aware that Siri sometimes hears “60” as “16”. I will instead ask for a timer for “61 minutes”.
  5. Check on the weather
  6. Show most recently received email
  7. Search emails:  You can find emails with specific text in them or emails from a specific person
  8. Find out the time and weather in another city:  Don’t forget, these are two separate questions!
    1. Siri, what time is it in London?
    2. Siri, show me the weather forecast in London.
  9. Search for a local business When you ‘re looking for a specific business, ask Siri to look it up for you. She’ll generally respond with a map and all of their contact information.
  10. Open an application on your phone:  Simply ask Siri to open the map application or the FitBit application, etc.
  11. Tell you a bedtime story:

Tell me a bedtime story

Siri still has her flaws, but if you know what they are and can work around them, she’ll serve you well. (In a limited capacity!)

How do you use Siri?  Let us know if the comments below!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

A Look Back at 2015 in Technology

Every year there are new developments in the Technology world, and 2015 was no exception.  Here are just a few:

VR Headset – At the CES 2015 show in January, no one expected Virtual Reality for the masses to be available this year.  They were wrong!  Announced in time for Black Friday, Oculus as released a headset that works exclusively with the Samsung Galaxy smartphone.  More info here:

iWatch – Apple has been developing their watch since 2011 and it was finally available in the spring of this year.  Reviews on the different tech sites that review these things have been mixed.  Reviews by Amazon consumers are much higher.

Intel Skylake – Chris is pretty excited about the new 6th generation Intel Core Processor.  He says it will run better on mobile technology.  Do you know what the 1st generation was?  Check out this article and astonish your geeky friends!

Tesla – Chris is also excited about the new Ludicrous upgrade to the Tesla Model S P90DL.  Well, anything that takes you from zero to sixty in under three seconds has got to be worthy of some salivation!  Here’s a link to DragTimes video.

Car Hacking – This was a big story this past spring.  Computers in cars are pretty ubiquitous now and are just as susceptible to hacking as other computers are.  The difference  here is that car manufacturers don’t seem concerned and are not doing what they could to make their systems more secure.  A previous blog about a report released by Senator Ed Markey has more information.

DieselGate – Earlier this year we found out that VW and Audi installed software on many of its 2009-2015 diesel models that would essential “cheat” emissions tests.  From this NYTimes article The software sensed when the car was being tested and then activated equipment that reduced emissions, United States officials said. But the software turned the equipment off during regular driving, increasing emissions far above legal limits, possibly to save fuel or to improve the car’s torque and acceleration.”  There’s more info here: Late last month, VW announced their fix for the diesel engines.  Automotive News describes the modifications that will need to be made here

What do you were the most significant technology announcements in 2015?  Share in the comments below!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

How To Keep Your Online Presence Safe During the Holiday Season

With the holidays coming up, people are doing lots of online shopping.  It is very important to keep your online presence safe!  Last week I heard the Amazon website may have been hacked and user IDs and passwords may have been compromised.

Now is the time to change your password for all of your online accounts.  Especially accounts where you have credit card or other financial information stored!

To keep your online presence safe, when you change your password, make it a STRONG password!

Use each type of character that the website allows. For example, some websites only allow you to use letters, capital letters, and numbers.  Others allow you to use special characters like “@”, or “&”, or “#”.  Always use the special characters unless the website doesn’t allow you to. One of the best ways to make a strong password is use a word that is familiar to you and change some of the letters.  For example, you can change “a” to “A” or “@”.  You can change “o” to “O” or “0”.  An “s” can become “5” or “$”.  You get the idea.  It’s also important to use a long password.  Most websites require eight characters, but you should use at least 16 characters wherever the website allows you to.  Adding a date to your familiar word will add another eight characters to your password

Here are the steps to follow:

  1. Use letters and capitals
  2. Use numbers
  3. Use special characters
  4. Replace letters with capitals, numbers, and special characters
  5. Make the password at least 16 characters long, or as long as the website will allow you

So a good strong password could be “1_lIk3-$un5ets_1215” instead of “Ilikesunsets”

When you change your password, make it a UNIQUE password!

Use a different password for each site.  When you use the same password on multiple sites it makes it that much easier for hackers to get into your accounts on other sites as well.  Each site where you have stored credit card information or other financial information should have a different and unique password.  So, yes, you’ll need a different one for Amazon and eBay.  And, you’ll need a different one for Fidelity and  Charles Schwab.

What’s the best way to do this?  Add two or more characters to your strong password to indicate which site it is for.  For example, you could use  “1_lIk3-$un5ets_F1d”, or  “1_lIk3-$un5ets_eby”

Phishing is also a holiday issue!

Keeping your online presence safe requires vigilance. Be aware of phishers!

Phishing is when someone tries to trick you into giving them your sensitive and private information.  Generally, they’ll send you an email.  (They might also call you on your phone.)  They tell you there is an issue with your Amazon or Charles Schwab account and that you need to update your password immediately.  The email looks legitimate, and you are tempted to click on the “Log into your account now!” button.  Even if it is a legitimate email, you should always go directly to the official website and log in.

 

Do you already use strong passwords?  What tricks do you use?  How do you remember them all?  Share your tips with your fellow readers in the comments below!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

Patch Tuesday

A couple of years ago, when I started leaving my computer on all the time, I noticed that my computer would be turned off in the morning. Since I knew I hadn’t turned it off, I turned to the most likely culprit. I asked Chris why he had turned off my machine without letting me know so that I could save all of my stuff first!

That’s when he told me about Patch Tuesday. Microsoft has been sending out monthly updates, generally on the second Tuesday of each month, for a long time. They formalized this process in October 2003. According to this article:

“Microsoft has a pattern of releasing a larger number of updates in even-numbered months, and fewer in odd-numbered months.[7][8][9] Minor updates are also released outside Patch Tuesday. Daily updates consist of malware database refreshes for Windows Defender and Microsoft Security Essentials. Sometimes there is an extraordinary Patch Tuesday, two weeks after the regular Patch Tuesday. Some updates could be released at any time.”

Although Microsoft has changed the name to “Update Tuesday”, the new name hasn’t gained wide acceptance in technical communities. The patches generally include code to update your Operating System to fix known bugs and to plug up any vulnerabilities from malware.

Most people notice a “Patch Wednesday” more than Patch Tuesday. Since the updates are generally installed overnight, you might be prompted to turn off your machine on Wednesday morning to finish the installation. And, occasionally you’ll experience glitches with your machine on Wednesday.

Patch Wednesday is also called “Crash Wednesday” since your computer is more likely to crash after the Patch Tuesday updates have been installed. We frequently hear from customers on “Patch Wednesday” who tell us that all of a sudden they can’t print, or their internet isn’t working. Lots of times the fix is as easy as turning off the machine and turning it back on again. But sometimes they need us to reinstall drivers or re-configure their router.

It’s also been called “Exploit Wednesday” since there have been times when the Microsoft patches have left machines more vulnerable to malware. In fact, a recent blog by UK engineer “Zeros & Ones” is a bit of a rant about the whole Patch Tuesday process.

“Security is not ‘my bag’ as such – but the people at Microsoft seem to be in a fantastic situation where security issues only arise on Tuesdays. How do they do they seem to manage to get the ‘bad man’ on side?”

If you’re interested in all the patches over the past ten years, check out this website, or this one for the past five years.

What do you think about Patch Tuesday?  Share in the comments below!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

My Favorite Websites

Several months ago, I blogged about Chris’ favorite websites.  People keep asking me what mine are so here goes!

Searching:

For searching, I prefer Google over all the other search sites like Bing or Yahoo.  I think it’s results are accurate – it finds what I am looking for, especially if I use the provided search tools, like Images, Video, Date, etc.

News Sites:

I’m a Jersey girl and grew up with the Sunday New York Times – every week!  For a long time I didn’t like it because at my friend’s house, they had a newspaper with comics!  But as I got older, I learned how to read and enjoy it.  Now it’s my go-to website for what’s going on in the world.

I like the Huffington Post for its left-leaning news, and its separate pages for meditation, healthy living, and eastern religions.

I started following Mashable on Twitter ages ago.  Now, the website is my go-to site for news that not everyone is writing about.

Other:

Call me weird, but I have a huge collection of books.  I like LibraryThing because it helps me keep them organized.  You can borrow and lend books with other LibraryThing members too.

Entertainment:

If I ever have a question about a movie, or an actress, or who was that guy in that TV show, I head over to IMdb.com, short for Internet Movie database.

Eagles:

In the spring, there are a couple of webcams pointed at eagle nests.  I found it very relaxing to watch the mama and papa eagles tend the eggs and then the eaglets.  There’s one from Minnesota, one from Georgia, and one from Pennsylvania.  The webcams generally operate from February thru July.

What are your favorite websites?  Let me know why!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

How to Take the Headache Out of Asking for Computer Repair

Many people call in a panic about their computer. They’ve been living with something for awhile, but all of a sudden, it’s broken and they don’t know what to do.  Now they’re in crisis mode and a little bit flustered.

Last week we got a call from a customer who wasn’t able to print.  I asked a few questions to determine what the problem might be.  With printers, it can be any number of problems.  Sometimes when you get a new WiFi router, the printer stops working.  Or, your Operating System gets updated overnight and now the printer won’t work. With this gentleman, it turns out that it stopped working months ago.  He had no recollection of what happened before hand, just that it stopped working sometime during the summer.  Now, he was taking a trip and needed to print the boarding pass … no later than tomorrow!  Could we help?

You really don’t want to be in that position.  So, what can you do differently?

  • Probably the most important thing to do is to get your computer serviced regularly.  We recommend getting a tuneup once a year.  During the tuneup, Chris will check for viruses, extra files, update your anti-virus, as well as any other things that might need to be completed.
  • During the year, if you start noticing a problem, grab a piece of paper and start a list. Remember to add the date.
  • Tape it to the side of your monitor, or another easily accessible place.
  • Every time you have another question or problem, write that down too.
  • Some of these you may be able to fix yourself, or get your nephew to fix the next time he’s visiting.  If that’s the case, just cross them off!
  • When it’s time for your annual computer tuneup, or if something is really starting to bug you, give us a call and schedule your appointment.

What tips do you use to make sure you don’t forget about the little annoyances?  Let us know in the comments below!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly.  You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years.  We like the free and fast shipping.  With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.