Blog: Tech News & Tips - Page 27 of 27

What Do I Do With My MF (Multi-Function) PRINTER?!

Posted on April 14, 2015December 2, 2019 by Gail Eddy in Mac's, PC's, Printer, Tips, WiFi

I’ve updated this page – check out the new blog here.

Of course, we can help you with your printer issues. Give us a call on 303-618-0154 and give me a run-down of the symptoms. If it can be fixed in a reasonable amount of time, I’ll let you know. If not, I’ll let you know that too.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PCs for the past eighteen years. Angie’s List and the BBB rate Geek For Hire very highly. You can find more on our website, or give us a call 303-618-0154. Geek For Hire, Inc. provides onsite service (Tier 3 support) to the Denver / Boulder / Front Range area as well as remote service throughout North America.

We’ve been using Amazon Prime for the past few years. We like the free and fast shipping. With Prime, we have access to online streaming too. Prime is usually $119/year, but you can get a free 30-day trial by clicking on this link: Try Amazon Prime 30-Day Free Trial. As an Amazon Associate, we earn from qualifying purchases.

The Geek That Calls You Back – and Other True Stories

Posted on April 7, 2015May 17, 2021 by Gail Eddy in Computer History, Mac's, PC's, Personal, Tips, WiFi

We get calls all the time from people who say “I’ve had this problem for a week, but my regular geek isn’t getting back to me.” When people say that, it always makes me wonder. How can you expect your customers to treat you with respect when you have a sub-standard level of professionalism? We provide a professional service and treat our customers how we want to be treated.

The geek that lets you shoulder surf: Chris likes for our customers to know more after their service than they did before. Ask questions! Chris will answer them, but more than that…

The geek that treats you like an intelligent human: We’ve all seen that show where the geek comes to fix your computer and makes fun of you because you don’t know the difference between a RAM and a gig. Chris knows that you’re an intelligent person who has skills in areas other than fixing computers. He treats you with respect and kindness.

The geek that’s not on commission: When you bring your computer to a “big box store” for repair, everyone you talk to is probably earning a commission. It’s in their best interest to tell you that your computer can’t be repaired, or that you’d be better off with this expensive new computer on the shelf over there rather than the $35 part that will fix it.

The geek that comes to your home: Have you had a problem with your computer and you pack it up and bring it into the store, but the problem magically disappears? Then comes back when you get it back home? Even laptops, which are supposed to “work everywhere”, will have issues only in one place. When we come to your home, all the problems that were there yesterday, won’t mysteriously disappear just because we walk through the door!

The geek with 30+ years of experience: Yup, you read that number correctly. It makes me laugh when I see an IT company with two geeks that proclaim “OVER 15 YEARS OF EXPERIENCE!!” (Each geek has worked with computers for 7 or 8 years.) Chris has been working with computers since high school. He has kept up-to-date with changes over the years. Today, he’s just as comfortable with a MacPro or a Surface as he is with the old PDP-11.

The geek that’s been around for over 15 years: We intend to be around for a lot more. That means consistent service for you from someone who knows you and knows how you work. There’s a trust there that’s built over the years. We watch your kids grow up. There’s an honor about being let into our customer’s lives. We grieve with you when your house gets flooded or is in the middle of a wildfire. We celebrate with you when you get a new puppy, or your kids graduate from high school.

And, we know computers, and we’ll call you back.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Outsmarting The Hackers

Posted on March 31, 2015December 2, 2019 by Gail Eddy in eMail, Hackers, Mac's, Passwords, PC's, Tips

Hackers are getting smarter and are finding it easier to log into your email, bank and social media accounts. For that reason, it is so important to regularly change your passwords on all of your accounts. If you think any of your accounts may have been hacked, change your password recovery email as well.

Some people have a hard time remembering their passwords. I’ve found that it is a good idea to use a couple of different words which are significant to you, but change it up a bit. Use numbers, symbols, and capital letters to make the password harder to guess, but easy for you to remember. As an example, using the word “PASSWORD”, I’ll show you how easy it is to change a common word into a secure password for you:

P@55w0rd! – Capitalize the first letter, change the “a” to the @ symbol, change the two Ss to 5s, change the o to a zero, and add an exclamation on the end.
P@55W0rd! – Capitalize the first letter, change the a to the @ symbol, change the two Ss to 5s, Capitalize the W, change the o to a zero, and add an exclamation on the end.
!P@55w0rd! – Start with an exclamation point, Capitalize the first letter, change the a to the @ symbol, change the two Ss to 5s, change the o to a zero, and add an exclamation on the end.

When you use this system, you can change it monthly by adding the date. For example, add “April”, or “04” to the end.

Its also better to use more than one word. Sometimes when Chris is setting up a new password he will use the title of a nearby book. For example, Mark Reisner’s “Cadillac Desert” is on my desk right now. Using Chris system, my new password could be:

CadillacDesert – with the first letter of each word capitalized and no spaces.
Cadillac Desert – with the first letter of each word capitalized and one space between the two words.
Cadillac_Desert with the first letter of each word capitalized and the underscore symbol between the two words.
C@dill@cDesert – with the first letter of each word capitalized and the “a” turned into the @ symbol.

You get the idea! Play around with some possible passwords for you. Once you have a few that work and that you can easily remember, it will be easy to change it up on a regular basis and to keep your online life that much more secure!

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Repair vs. Replace: Time to Get a New Mac?

Posted on March 17, 2015December 2, 2019 by Gail Eddy in Apple, backup, Mac's, Tips

We’re often asked when a customer should repair their current computer vs. just getting a new one. It’s a hard decision to make. If we’re able to fix it in a reasonable amount of time, we’ll always recommend not replacing. But “reasonable amount of time” varies from person to person.

Chris Eddy adds: “My standard recommendation is to keep the machine, until it fails to serve well as a tool, or is too expensive to repair. “

Here’s a case study for a recent customer considering a new Mac.

The customer had an older (2008) MacBook and wanted to know whether to upgrade it or replace it. It generally worked fine and performed adequately for most tasks, but the customer was encountering more times when they would be waiting for things to complete, and they were concerned about whether it would be adequate for installing and using SketchUp in the future.

General Findings:

Cosmetically, the machine was in beautiful condition. A backlit keyboard was not available at the time the machine was made and it’s a nice touch to have in a darkened room, but not the only reason to consider a new machine.
The hard drive still had about 80% of free space on it, so free disk space wasn’t a problem. I tested the hard drive, and no errors were found within 5 minutes, which is a good sign that the machine was probably not in danger of immediate detonation.
The machine had 4GB of RAM in it, which is the physical maximum amount of RAM that the machine can use.
Current Ram usage was at about 50%, which should support SketchUp Ram-wise. Any current performance difficulties the machine currently has will not be improved by the addition of SketchUp.

Monitor:

The customer wants to use a larger monitor than the 13″ display that this notebook machine has. It’s a nice screen, but it’s not enough screen real-estate for future use.
The customer could be served by a new Apple notebook computer with an external monitor.
The current Macbook Air can come with an 11″ or 13″ screen size, and the current Macbook Pro can come with a 13″ or 15″ screen size.
Another option for this customer is to possibly get an iMac, which is an all-in-one desktop computer that can come with a monitor size of 22″ or 27″. Both monitors are large and beautiful.
The choice of external monitor could be either an Apple monitor, which will be beautiful – but expensive because the Apple “Premium” is alive and well. A large monitor from a different manufacturer could be gotten from the open market, at a lower cost and still be good quality. Dell makes some absolutely beautiful monitors, especially the “U” line of monitors, and we get 30% discounts from Dell – which we pass on directly to our customers.

Keeping your old machine once you get a new one:

There is value in having one machine rather than two, because this is a major “life simplification”; all of your programs and your data is in one place rather than two, and you don’t have to worry about synchronizing the two machines. If something does go wrong you can focus on one machine rather than two. Sometimes people just want to keep their “old” machines as a backup. Or they want to keep the old machine to access old data, or keep the old hard drive to keep an archival copy of the historical record of your old data. My standard recommendation is to not keep the old machine, but do keep the old hard drive for at least a few months. Migrate to the new machine, and enjoy it. You probably won’t ever go back to the old machine. (If you do, you’ll soon remember why you replaced it!)

SSD:

Regardless of which machine you get, always upgrade to a Solid State Drive. The SSD performs /much/ faster than a physical hard drive, and even the Fusion drive will start to slow down soon after the machine is brought home. The SSD will provide the most consistent good performance over time, however it will be more expensive – remember the “Apple Premium”.

The new MacPro:

One possible option is the new MacPro. This is Apple’s new “Desktop” computer. (…and it looks like a small trash can!) The MacPro is a very quick computer and can be ordered with features that will make it outrageously fast – but remember the “Apple Premium”.

Buying Strategy:

If you do decide it’s time for a new Mac, head to the Apple store. BUT, go there with the specific intent of /not/ buying today. I’ve found that there is a reality distortion field within the store that has subtle influences to motivate you to want to buy a new machine right there and right now.

If you find something you like, fine, but buy it tomorrow – not today. This is going to be an expensive purchase of a new tool, and you are going to have it for a long time. It’s in your best interest to let the thinking of this new tool “Marinate” in your brain for at least 24 hours before actually pulling the trigger and getting the tool.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Your Next Computer Might Be a Phone

Posted on March 10, 2015December 2, 2019 by Gail Eddy in anti-virus, Hackers, iPhone, Mac's

Do you find yourself using your phone or tablet more and more instead of the computer on your desk? You’re not alone! If you know anything about me, you know that I like to take frequent road trips. It doesn’t matter if I’m in Denver or Manhattan; as long as I have my iPhone with me, I can continue to make appointments for Chris, follow up with our awesome clients, or internet research. With my new tablet, I can do still more, like updating spreadsheets and even write our blog. Our son recently purchased the new iPhone 6 which reviewers are calling a phablet – a phone AND a tablet. He has no need for a “real” computer and can do any necessary technology on his new phone.

Wired Magazine has come to the same conclusion in this article, although they do think it may take another few years.

“But thanks to increased processing power, better battery life, vastly improved networking speeds, and larger screen sizes on mobile devices, the shift away from the desktop is accelerating.

“Will we always need a desktop? No, not all of us will,” says consumer trends industry expert and Kantar Worldwide’s chief researcher, Carolina Milanesi. “Some of us already don’t.” “

The article concludes with this thought:

“But paired with a monitor and a Bluetooth keyboard at work, or streaming over Wi-Fi to a TV set at home, in a few years, there’s no real reason why, for the vast majority of us, a smartphone couldn’t handle all our daily computing needs.”

There are a few downsides to not having a “real” computer. A full sized keyboard that actually plugs in is one that comes to mind. Geek For Hire has seen so many issues with wireless keyboards & mice, from connection problems to bad batteries, I have a hard time recommending their use.

Another downside is no CD/DVD player. For someone who gets all of their music and entertainment online, that’s not a killer issue. I still buy CD’s, so that is an issue for me!

Finally, please remember that your SmartPhone is a computer. It doesn’t matter what the size is or what you’re using it for. Just like your PC or Mac, please install an anti-virus and keep the anti-virus up-to-date. Just because you have an iPhone made by Apple doesn’t mean you’re immune to malware and viruses. Ransomware is one of the biggest new threats facing your technology of every size as this little girl from Tennessee found out.

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Car-Hacking…

Posted on March 3, 2015December 2, 2019 by Gail Eddy in GPS, Hackers

I read an interesting report released by Senator Markey last month. His office was concerned that appropriate measures were not being taken to secure cars and trucks on American highways. With most modern cars having built in WiFi, Bluetooth and other technology, they wondered what happened to the collected data, and how vulnerable the cars were to outside influence. Turns out they were right to be concerned.

Here are their key findings:

“Nearly 100% of cars on the market include wireless technologies that could pose vulnerabilities to hacking or privacy intrusions.
Most automobile manufacturers were unaware of or unable to report on past hacking incidents.
Security measures to prevent remote access to vehicle electronics are inconsistent and haphazard across all automobile manufacturers, and many manufacturers did not seem to understand the questions posed by Senator Markey.
Only two automobile manufacturers were able to describe any capabilities to diagnose or meaningfully respond to an infiltration in real-time, and most say they rely on technologies that cannot be used for this purpose at all.
Automobile manufacturers collect large amounts of data on driving history and vehicle performance.
A majority of automakers offer technologies that collect and wirelessly transmit driving history data to data centers, including third-party data centers, and most do not describe effective means to secure the data.
Manufacturers use personal vehicle data in various ways, often vaguely to “improve the customer experience” and usually involving third parties, and retention policies – how long they store information about drivers – vary considerably among manufacturers.
Customers are often not explicitly made aware of data collection and, when they are, they often cannot opt-out without disabling valuable features, such as navigation.”

Most striking to me was this sentence:

“The diversity of responses received by Senator Markey shows that each manufacturer is handling the introduction of new technology in very different ways, and for the most part these actions are insufficient to ensure security and privacy for vehicle consumers.”

While it’s unlikely that a particular car will be targeted for hacking, the privacy issue is concerning to me. Read your manual or check with your dealer to see if there is a way to turn off data collection. It may be as simple as turning off your GPS feature, but check with your dealer to be sure. If you have an older car without GPS, OnStar, Bluetooth, etc., you likely do not have to worry about this.

Here is the Press Release from Senator Markey’s office along with a link to the original report: http://www.markey.senate.gov/news/press-releases/markey-report-reveals-automobile-security-and-privacy-vulnerabilities

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

Gone Phishing

Posted on February 24, 2015December 2, 2019 by Gail Eddy in anti-virus, eMail, Hackers, Phishing

No matter how tightly your computer is locked down, phishing continues to be an issue. Your anti-virus and/or email program will identify some of the culprits, but, because the phishers are always evolving, they can’t identify all of them. That’s why it’s important for you to be able to identify phishing attacks yourself!

What is “Phishing”?:

Phishing is defined very well by this Wikipedia article:

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. Communications purporting to be from popular social web sites, auction sites, banks, online payment processors or IT administrators are commonly used to lure unsuspecting public. Phishing emails may contain links to websites that are infected with malware. Phishing is typically carried out by email spoofing or instant messaging, and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one.”

Phone Calls:

Your “bank” calls you to tell you about some unusual activity on your account and asks you to confirm your birthday.
“Microsoft” calls you to tell you that your machine is out of date or has a virus and asks if they can access your machine to “fix” it.

Emails:

Your bank sends you an email stating that someone has tried to access your online account. They’d like you to click on a link to prove that you’re you.
The IRS sends you an email saying you have a refund coming.
Yellow Pages needs to update your ad, when you’re not advertising with them.
You get an email from yourself. (This is common. I get a lot of emails *from myself* asking if I want to purchase a product!
Your insurance company asks you to click on a link for a new free service.
Here’s an example of a phishing email I got the other day. It’s from a person I don’t know who wants me to open a Google document. The email program I use, Thunderbird, shows me where the link included in the document will take me. Notice that it is NOT a Google website! (Google docs always start with https://docs.google.com/…and.then.the.document.file.name ) Even if you don’t use Thunderbird, you can still hover your mouse over the link and most email programs will show you the full link.

Listen to your spider-sense!

Even if everything looks okay, but you get a tingling sensation that it might not be, pay close attention. If you get *any* indication that the email is not from who it says it’s from, do some investigation. Is it supposedly from a friend? Call or text them and ask if they sent it? Is it from your bank? Call the number you have for your bank and ask!

Recent Phishing Scams:

IRS Warns of Phishing Tax Scams, Fake Emails

Anthem Warns Customers About “Phishing” Email Scam

Phishing Scam Spoofs BBB questionnaire; Businesses Warned Not to Click

Email Scam Alert from UC-Santa Cruz

What to Look For:

Every email & text that you receive should receive the once-over by you. Are you expecting that text / email / phone call? Are there misspellings? Are the links directed to where they say they are going? Is the grammar correct? Every unexpected phone call from an “authority” should be treated with suspicion until you’ve determined their authenticity.

Be Safe out there Folks!

Make sure your anti-virus is always up to date and be careful of what information you provide to third parties. (If you do happen to inadvertently download a malware program, run your anti-virus right away.)

Information about Geek For Hire, Inc.

I’ve created a Free Report on what to look for to protect yourself from “phishing” scams. Click here to receive it!

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